Job Description
As a Scheduler, you will play a crucial role in ensuring that our Home Care commitment is met by coordinating personalized services that reflect each of our clients' needs and preferences. You will work closely with clients, coordinators, partners, and staff to support effective care planning and delivery.
Key responsibilities include forecasting and coordinating daily rostering needs across the region, accommodating various leave schedules and shift requirements. You will also be responsible for directing and allocating resources as needed, ensuring team members are allocated to customers appropriately, business processes are followed, and expectations are managed.
In addition, you will analyze and interpret scheduling data to maximize efficiency and utilization of Home Care funding. This involves escalating any shifts that are unable to be filled and/or service issues within the appropriate time frames and procedures.
You will also be responsible for attending to customers in a responsive, professional, and empathetic manner, ensuring changing support needs, goals, and preferences are met. Effective communication and interpersonal skills are essential in this role, supporting customers, their families, employees, and other stakeholders.
Required Skills and Qualifications
* Experience working in Rostering Services is essential.
* Strong customer focus with excellent customer service skills via call, email, and face-to-face interactions are required.
* Knowledge and understanding of enterprise agreement and employment conditions are necessary.
* Highly developed data input and analytical skills with the ability to manipulate and analyze raw data and present the analysis in an appropriate manner are required.
* Well-developed written and verbal communication skills with the ability to share knowledge and information are essential.
* Strong attention to detail and accuracy are necessary.
Benefits
* Competitive pay with salary packaging options (up to $15,900 living expenses and $2,650 entertainment benefits, tax-free).
* Access to a Wellness Program and Employee Assistance Program.
* Retention bonus for permanent appointments.
* Supportive and friendly work environment.
* Flexible working arrangements for a great work/life balance.
* Ongoing workplace education and support.
Pre-Employment Screening
The successful applicant must have the right to work in Australia and be willing to complete the following:
* National Criminal History Check.
* Probity checks.
* Pre-Employment Medical Assessment.
* Vaccination in accordance with UPA's Immunisation and Vaccination Policy.