Guest Services Manager Job Overview
We are seeking an experienced professional to oversee the daily operations of our hotel, ensuring exceptional customer service and a high level of hospitality.
Key Responsibilities:
* Attend as property Manager on Duty and oversee all property operations
* Represent property management in resolving any guest related situation
* Lead Front Office Teams
* Maintain Guest Services and Front Desk Goals
* Ensure Exceptional Customer Service
* Implement Projects and Policies
* Identify developmental needs of others and coach, mentor or otherwise help others to improve their knowledge or skills
* Support with Rostering and Training of the Front Office department
* Focusing on Guest Voice
Requirements and Qualifications:
* Experience in daily operations of a hotel
* Current WA RSA essential for this role
* Current Drivers Licence, manual preferred
* Hospitality experience is essential
* Well-organised, efficient and excellent people skills
* Leadership experience
Benefits and Perks:
A portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks, including:
* Enhanced Parental leave, Paid Birthday leave, Long service leave portability across all 30 Marriott Brands
* Flexible work options
* Hotel perks like accommodation and food & beverage discounts
* Enhanced superannuation
* Travel & stay benefits including eligibility into our Bonvoy loyalty program
* Incentive, recognition, and wellbeing programs
* Excellent career growth and learning opportunities
* Access to EAP services