Assistant Behavioural Advisor
Clerk Grade: 5/6
Annual Salary Range: $99,938 - $110,271 + superannuation
Work Type: 2 x temporary (up to 12 months, with the possibility of extension or conversion), Full-time
Location: McKell Building, Haymarket - Sydney (weekly office attendance is required)
Are you passionate about improving public services by applying your knowledge of behavioural insights, behavioural science or behavioural economics?
Do you have experience researching human behaviour, customer experience or service use?
The award-winning NSW Behavioural Insights Unit are looking for you!
The NSW Behavioural Insights Unit uses the latest research about how people think and act to help NSW Government agencies deliver better services. We work in partnership across government, applying and testing insights, supporting implementation, and growing capability through our relationships. We conduct randomised controlled trials, design impact evaluations, develop new sludge-busting tools, turn data into evidence and champion the voices of customers in co-design. Our work is driven by a commitment to evidence, ethics and empathy, with the customer and their needs at the heart of everything we do. To learn more about what we do, visit https://www.nsw.gov.au/behavioural-insights-unit
As part of our team your role is to support research, design, implementation and evaluation of behavioural interventions in a Government context, and inform advice to Government agencies. You will work in project teams to undertake a range of evidence-generating, impact-oriented practices (in research, design, evaluation) that will identify how behavioural insights can improve service outcomes and people's lives.
Although no two days will be the same, you will be responsible for:
* Conducting reviews of, and synthesising, available evidence and identifying opportunities for the application or testing of behavioural insights
* Conducting quantitative or qualitative fieldwork (surveys, interviews, focus groups, observations, user testing, sludge audits)
* Supporting the design of behavioural interventions including helping prepare theories of change, applying behavioural change frameworks, and reviewing data and evaluation requirements — you'll be supported to learn and sharpen these skills on the job
* Contributing to effective project planning and delivery by supporting the development of project plans and routines
* Learning about and then adhering to rigorous research, Government, design and evaluation protocols to ensure our approach is ethical, our results are robust, and our work puts people first
* Bringing interventions and advice to life by creating compelling, share-worthy visualizations, reports or stories that you will present and share
* Learning from and collaborating with other Data Analysts and Behavioural Advisors in an environment of curiosity and mutual support
By working with us you will share each day with teammates who love learning, care deeply and bring themselves (and their fun) to work. In supporting our team you will build your experience as an Assistant Advisor who contributes to novel behavioural interventions, understands the application of behavioural insights and contributes to effective projects.
What we need from you
Review the role description and apply by submitting an up-to-date resume (no cover letter required).
Your resume should highlight experience relevant to the above role responsibilities and role description. Generally, people applying for this role have one to two years relevant experience. In your resume we are looking for information on the following in particular:
* Understanding of behavioural science and its application to help solve policy or service challenges and improve outcomes for people.
* Experience conducting qualitative, quantitative or service user research or evaluation.
* Proficiency in understanding project briefs (for review or research projects) and following protocols or project plans to ensure successful, timely completion of tasks.
* Experience preparing and presenting persuasive written and verbal advice, including synthesising research, assessing options and communicating your understanding of audience needs.
Next steps
* We will review the applications submitted in response to this Ad
* Shortlisted candidates will be invited to participate in an in-person assessment, followed by an interview
* Reference checks will then be undertaken for candidates who progress to the next stage of recruitment
A talent pool will be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.
Salary Grade 5/6, with the base salary for this role starting at $99938 base plus superannuation
Click Here to access the Role Description.
For enquiries relating to recruitment please contact Meg Rapley via .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Monday 20 April 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.
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