About the Role & Team
As a Business Analyst, you will be a key driver in ensuring high-quality delivery across the product portfolio.
Key Responsibilities:
* Collaborate with Product Managers and Owners to translate strategic initiatives into clearly defined epics and user stories.
* Elicit and document functional and non-functional requirements, ensuring clarity and completeness for delivery teams.
* Write and maintain comprehensive artefacts such as business requirement documents, user stories, and process flows.
* Ensure documentation is regularly updated to support Customer Support and Customer Success teams in delivering accurate, timely help to schools.
Portfolio Triage & Backlog Management
* Manage triage workflows for incoming feature requests, defects, and platform issues across the portfolio.
* Partner with Product Owners to refine and prioritise backlog items for inclusion in relevant sprints.
* Ensure urgent or high-impact issues are assessed and escalated appropriately.
* Continuously review and refine backlog to ensure alignment with business objectives and customer needs.
Defect Prevention & Quality Assurance Collaboration
* Collaborate closely with QA Engineers to analyse defect patterns, reduce regression issues, and improve the overall quality of delivered work.
* Proactively identify gaps in requirements or test coverage and address them early in the development lifecycle.
* Participate in sprint ceremonies and testing cycles to ensure accuracy of implemented features.
Customer-Centric Insight & Support Enablement
* Work with Onboarding and Support teams to ensure new schools are set up for success by clarifying workflows, addressing edge cases, and identifying change management needs.
* Support teams with deep context around functionality and provide timely responses to questions about behaviour or configuration.
Data & Compliance Support
* Assist with data analysis and mapping to support migration from legacy platforms.
* Review technical and compliance specifications, especially in support of new jurisdictions or market expansions.
* Propose and document solutions to ensure jurisdictional requirements are met without compromising usability or scalability.
About You
* You will have 1 - 2 years of experience as a Business Analyst in software product delivery, preferably in SaaS, EdTech, or enterprise systems.
* Strong analytical and problem-solving skills with experience simplifying complex workflows.
* Excellent documentation, communication, and facilitation abilities.
* Demonstrated ability to work across teams in Agile environments, including Scrum or Kanban.
* Experience with tools such as JIRA, Confluence, and SQL; knowledge of MongoDB or integration frameworks (LISS, SIF AU) is a plus.
* Stakeholder management and change readiness skills to support onboarding and rollout efforts.