Reporting to the Credit Manager, this role is part of the National Finance Team, working closely with sales teams and customers to support effective debt collection and proactive customer account management.
Responsibilities
* Manage existing client accounts and deliver an excellent sales experience to Trade Sales customers
* Manage a high volume debtors ledger
* Undertake collection calls to ensure timely payment
* Allocate and receipt customer payments accurately
* Perform account reconciliations
* Build relationships with customers to support timely payment
* Report on outstanding debt
* Provide a high standard of service to customers, Access Hardware managers & staff
* Assist other Access Hardware Branches as required
* Respond tointernal and external customer queries
* Identify overdue accounts and raise to relevant internal stakeholders
About you
* Organised and able to stay focused in a fast‐paced environment
* Willing to learn and adapt to the Access Hardware processes
* Experience managing a high volume of emails
* Analytical and problem‐solving skills
* Excellent communication skills, strong attention to detail, with a pro‐active approach to resolving issues
* Demonstrated experience in an administrative‐based role
* A strong work ethic with a friendly, professional approach when working with both internal and external stakeholders
* Be a Team Player
Desired Skills and Experience
Continuous learning and development programs to support your career goals
Employee Assistance Program (EAP) for you and your family
Additional Information
Aboriginal and Torres Strait Islander peoples are encouraged to apply.
The successful candidate will be required to provide a current National Police Clearance.
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