Job Overview
We are seeking an experienced and professional Porter to join our team. The ideal candidate will have a passion for delivering exceptional customer service and a strong desire to achieve goals and targets.
Key Responsibilities
* Provide top-notch customer service by responding promptly and efficiently to guest requests.
* Promote hotel facilities through strong product knowledge and up-selling opportunities.
* Maintain high levels of professionalism, adhere to procedures, and ensure confidentiality is maintained at all times.
* Attend to guest requests with a focus on total guest satisfaction.
Additional responsibilities include:
* Guest services: provide valet parking, luggage assistance, and book activities as required.
* Process credit and cash transactions, maintain accounting documentation, and perform other administrative tasks.
* Demonstrate flexibility with regards to shifts and be willing to work rotating rosters including mornings, nights, and weekends.
* Ensure impeccable grooming and presentation at all times.
Requirements
* Previous experience as a Guest Service Agent, Porter, or Valet is desirable but not essential.
* Excellent communication skills and attention to detail are necessary.
* Flexibility, adaptability, and a willingness to learn are key attributes for this role.
* A full, clean, and current Australian driver's license is required.