About the Role
This position involves working within our Operations Command Centre to oversee the operation and maintenance of Vocus Networks and Network facilities. The successful candidate will be responsible for monitoring, logging & diagnosing, enrichment, management and resolution/close of all tickets (including change) during the shift period.
The ideal candidate will meet all KPI/OLA and service level requirements, and possess a strong understanding of I.T, broadband internet, telecoms and transmission, cloud & I.P technologies.
As a member of the team, you will be required to work under own initiative and effectively manage customer and inter-departmental relationships. You will also be expected to prioritise workload in a complex networking environment and contribute to an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
Key Responsibilities
* Manage the resolution of Incidents across the full range of supported services, specialising in IP and Transmission technologies.
* A forensic approach to event monitoring and incident management is essential.
* Ensure the effective completion of proactive and reactive operational tasks and routines by the shift team.
* Maintain existing documentation, fault management and change management standards.
* Create reports and provide commentary on operational progress/reports for staffing, network performance, PIR's and departmental objectives.
Required Skills and Qualifications
* Minimum of 3 years' experience within a telecom's operational environment.
* Prior knowledge or experience in transmission and service provider IP/MPLS networks.
* Deep understanding of MPLS, VPLS, VLANs, BGPs, DWDM, OTN, ROADM, EoSDH technologies within the telecom environment.
* Experience working in a Service Management environment or similar with knowledge of ITIL processes and qualified to a minimum of ITIL Foundation.
Benefits
* Diverse and dynamic teams with a supportive and inclusive culture.
* Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
* Generous leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more.