This is a Senior Technical Field Engineer role with Unisys based in Townsville City, QLD, AU Unisys Role Seniority - senior More about the Senior Technical Field Engineer role at Unisys What success looks like in this role: As a Senior Field Engineer at Unisys on an Australian government account, you will play a crucial role in delivering high-quality technical support and services to our clients. Responsibilities: Proven experience in a Deskside support environment performing fault investigation, triaging, and resolution Troubleshooting and resolving complex technical issues, performing system installations and maintenance, and providing on-site support to ensure the smooth operation of our clients' IT infrastructure. You will also be expected to mentor and guide junior engineers, ensuring they develop the skills necessary to excel in their roles Experience with desktop support, server support, hardware, network and software installation and troubleshooting Experience with supporting a corporate Windows environment Experience with supporting physical and virtual environments (Desktop and Servers) Operating system support (Windows 10 & 7, Linux, and other operating systems) Office 365, Outlook, exchange, and other critical business application support Standalone Support Printing (installation, deployment, configuration, disposals) Complex Software installation and troubleshooting Network (triaging, fault diagnostic, root cause analysis) Software and Hardware diagnostic skills and building/upgrading PC's Test and Tag experience highly regarded Asset Management experience highly regarded Minimum of 4 years in supporting Deskside support environment Driver's License required (Automatic). You will be successful in this role if you have: NV1 Security Clearance must have for this role. Strong background in IT, with extensive experience in Deskside Support, excellent problem-solving skills, and the ability to work independently as well as part of a team. A relevant degree in IT or a related field, along with industry certifications, will be highly regarded. Join us and contribute to our mission of delivering exceptional technology solutions to our clients. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Unisys team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing technical support Mentoring junior engineers ️ Troubleshooting technical issues Key Strengths ️ Deskside support experience Technical troubleshooting Mentoring skills NV1 Security Clearance Asset Management experience ✅ Test and Tag experience A Final Note: This is a role with Unisys not with Hatch.