Network support engineer

• Provide first-level onsite EUC support extending Global Helpdesk services.
• Register, classify, and resolve incidents as part of first-level onsite support.
• Support new employee orientation and scheduled corporate events.
• Provide dispatch support to in-scope locations where no onsite presence exists.
• Provide smart‐hands support for site services such as server reboots, network equipment tasks, cabling, and port shutdowns under remote supervision.
• Troubleshoot basic network connectivity issues and escalation to Microsoft Tier‐2 teams when required.
• Verify network printer connectivity and perform Tier‐1 troubleshooting for corporate printers (as per regional scope).

• Provide onsite assistance for conference room and meeting room issues escalated from the Global Helpdesk that cannot be resolved remotely.
• Troubleshoot and resolve AV and meeting room technology issues in focus rooms, multi‐purpose rooms (MPRs), boardrooms, and customer‐facing conference rooms.
• Work closely with higher support tiers, third‐party AV integrators, and equipment manufacturers to resolve complex AV issues.
• Ensure proper setup, configuration, and functionality of AV equipment and video conferencing systems.
• Deliver backup solutions during device failures (e.g., backup projectors, bypassing failed devices).
• Provide end‐to‐end event and meeting support, including setup, meet‐and‐greet, and teardown.

• Strong knowledge of AV systems, meeting room technologies, and video conferencing solutions.
• Experience supporting Microsoft collaboration tools and meeting room environments.
• Basic networking knowledge (LAN, cabling, connectivity troubleshooting).
• Exposure to EUC support, device management, and onsite IT operations.
• Ability to support non‐Windows and non‐Microsoft devices for basic connectivity and troubleshooting.
• Excellent customer service, communication, and documentation skill.

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