Senior Agile Coach
* Full-Time (35hpw) Temporary Opportunity up to 6 months
* Salary Range $129,464 to $142, 665 + super
* Location flexible across Revenue NSW offices with hybrid working
We
are seeking a highly motivated and experienced Senior Agile Coaches to join our
team, focusing on lifting Agile maturity and capability across our
organisation. As a passionate coach, this is an opportunity to champion Agile
methodologies and foster a culture of continuous learning and improvement.
Key accountabilities:
* Coaching and
Mentoring: Coach Product
Owners, Delivery Leads, and cross-functional teams in the principles and
techniques required to create outcome-oriented product roadmaps, based on
the product vision and strategy and informed by customer insights.
* Capability
Uplift: Lead the design and delivery of capability
uplift initiatives, targeted training sessions, and workshops to build a
deep and shared understanding of Agile, Scrum, Kanban, and user-centred
delivery across the organisation.
* Process
Enablement: Guide teams
to identify, measure, and implement improvements to their throughput,
flow, and decision-making processes, empowering them to increase their
responsiveness and delivery success.
* Best Practice
Facilitation: Facilitate
key workshops and teach teams how to create robust user stories with
clear, testable acceptance criteria and success metrics, transferring
these skills directly to the team.
* Lifecycle
Guidance: Provide
expert guidance and mentorship to teams as they navigate the Agile product
delivery lifecycle, acting as a subject matter expert to ensure their
alignment with product vision, strategy, and user-centric design.
* Fostering
Continuous Improvement: Champion and
foster a culture of continuous improvement by teaching teams the
principles of transparency, inspection, and adaptation in their work and
reporting.
* Compliance
through Coaching: Mentor teams on how to embed regulatory and compliance requirements
seamlessly within their agile practices and delivery workflows, supporting
collaboration, research and adoption of new practices
About you
This
role will leverage your expertise to enable teams to build effective,
outcome-oriented products, informed by customer insights and feedback. You will
be focused on developing the skills of our people, empowering them to excel in
an Agile environment, ensuring our ways of working are aligned with our
strategic vision and regulatory requirements, and driving transformation
through coaching and enablement.
You
are a collaborative and influential individual with a proven track record in
Agile coaching. You will have demonstrated experience in a dedicated coaching
and enablement role, applying Agile practices to uplift capability across
diverse and complex projects. With strong facilitation, training,
and communication skills, you have a clear ability to build capability across
teams with varying levels of Agile maturity.
Certification as a
Scrum Master is required and will be complemented by practical, hands-on
experience coaching both Scrum and Kanban methodologies. You also possess
excellent stakeholder management skills, with the ability to influence and
collaborate at all levels, including senior leadership.
How to Apply
Please submit your CV (maximum 5 pages) and a cover letter (maximum 1 page)
outlining how your skills and experience are aligned to the role.
For enquiries relating to the role please reach out via
About Revenue NSW
Revenue NSW is the state's principal revenue management agency and is part of the Department of Customer Service.
Revenue Digital provides a suite of contemporary digital services for NSW Government customers and staff that administer grants, resolve fines and collect revenue for the State in a fair, efficient and timely manner. We do this in line with legislation, customer expectations and industry best practices, to make it easier for over 100,000 businesses and more than three million individuals to interact with the NSW Government. We focus on simplifying processes and improving access to services through modern, user-centred digital solutions.
We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners at Parramatta.
Why work for Revenue NSW? There are lots of reasons why a
role with us is rewarding:
* Flexible
office locations across NSW
* Hybrid
working, compressed hours and generous leave conditions, so you can make time for what counts
* Accrued
Days Off (days in lieu) in addition to Annual Leave
* Ongoing
access to industry approved self-learning tools
* Career
agility including opportunities to work on different programs
* The
opportunity for meaningful
work that matters to all of us in NSW
* Corporate
wellbeing programs
with access to Fitness passport
Ready to make a
difference? Apply now and be part of a team that's shaping the future of
digital services in NSW
If you don't meet all the criteria, but still believe you
could succeed in this role, please still apply - we'd love to hear from you.
Further Information
Salary Grade 9/10, with the base salary for this role starting
at $129,464 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please
contact Bec Conquest via
Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Closing Date: Tuesday 3rd February 2026 @ 10am
A talent pool will be created for any temporary or ongoing opportunities that arise over the next 18 months.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW. We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or
For more information, please visit
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Information on adjustments available for the recruitment process