* 1 x full time ongoing position * 1x part time ongoing position (0.6 FTE) * Salary range: $64,827 - $78,718 (pro rata) plus super plus salary packaging * Up to $15,900 in salary packaging and hybrid WFH & office model About the roleWe are seeking administrative assistants to join our Warrnambool office. Reporting to the Administrative Services Manager (ASM), you will undertake various public facing duties such as responding to, and resolving enquiries from clients, travel to Portland and Hamilton courts for clerking duties, processing clients and maintaining our in-house case management system, all while supporting our legal team in a fast-paced environment. Additionally, you will undertake administrative tasks assigned by lawyers, liaise with clients, practitioners, and community groups, providing important information about our services. These roles are based at our Warrnambool office on Gunditjmara Country. About youAs our ideal candidate, you will possess: * Ability to manage multiple tasks efficiently while meeting deadlines. * Strong communication skills to engage with clients empathetically and effectively, especially those from disadvantaged backgrounds. * A commitment to providing high-quality, client-focused services in a sensitive environment. * Advanced proficiency in Microsoft Office Suite and familiarity with client database management. * A proactive attitude and the ability to work effectively in a team setting, contributing to a positive workplace culture. * Experience providing administrative &/or reception support, ideally within a legal environment (highly desirable). Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities. About Victoria Legal AidWe provide legal representation to those who need it most. With over 1300 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems. Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve. Employee benefits * Focus on work-life balance including flexible working arrangements * Hybrid work from home & office model * Training and professional development opportunities * Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing * Access to discounted Private Health Insurance * Relocation allowance if relocating for the role How to applyTo be considered for this role, please submit your current resume and a cover letter addressing the key selection criteria (listed within the file attachments). If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team. For further information, please review the attached position description or contact Amy Williams, Administrative Services Manager on (03) 5559 7271 or recruitment@vla.vic.gov.au.No agency applications will be accepted. Applications close by 11.59pm on Sunday 17 August 2025. Other relevant informationIt is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community. VLA is committed to putting the safety and wellbeing of children first.