About This Role
We are seeking a highly skilled individual to excel as a Guest Experience Specialist.
The ideal candidate will have hotel experience and a passion for delivering exceptional customer service, along with strong communication skills and the ability to work flexible hours, including weekends.
This role plays a key part in ensuring that our guests have an outstanding experience during their stay.
* Greet and register guests in a friendly and efficient manner
* Provide information on local attractions and activities
* Work closely with the resort team to ensure seamless guest experiences
Key Responsibilities:
Our Guest Experience Specialist will be responsible for:
* Greeting and Registering Guests: Ensure all guests receive a warm welcome and are efficiently registered.
* Providing Local Insights: Offer expert advice on local attractions and activities, enhancing the guest's overall experience.
* Collaborating with the Resort Team: Work closely with colleagues to deliver exceptional service and exceed guest expectations.
What We're Looking For:
We require an individual who possesses:
* Hotel industry experience
* A passion for delivering excellent customer service
* Strong communication skills
* Ability to work flexible hours, including weekends
Benefits of the Role:
This position offers the opportunity to work in a dynamic environment, develop your skills, and make a real impact on our guests' experiences.
You'll be part of a dedicated team that shares your passion for delivering exceptional service and creating unforgettable memories for our guests.