As a Learning and Development Consultant, you will be joining a team of L&D professionals that drive and support all Learning initiatives for our front-line call centre & retail member centres. You will be responsible for designing and delivering learning and development activities that support and drive the strategic objectives.
This position is being offered as a full time 12-month Secondment with the potential for permanency, based at our Collier Pass office, in Joondalup.
What will you be doing?
* Make recommendations on processes aligned to current business practice and emerging needs
* Identify and implement the most effective and efficient learning methodologies, with a focus on digital learning practises and face to face engagement
* Assist with the design and implementation of virtual onboarding and training programs to a large audience of adult learners
* Conducting training sessions as required ensuring competence in both in the controlled classroom type environment and in relation to the workplace
* Initiate learning interventions that support change impacts and projects
* Collaborate and continuously improve common methodologies
What you will bring:
* Experience designing and developing effective training tools and initiatives in a frontline/customer service based environment
* Relevant and up-to-date knowledge of adult learning methodologies and practices, particularly in planning, developing and delivering training workshops and courses
* Trained across Roadside Assistance products and services is desirable but not essential
* Proven ability to engage with multiple stakeholders across diverse locations
* Excellent communication, relationship-building and stakeholder engagement skills
* Strong capability in identifying and assessing learning needs
* Ability to collaborate effectively within a learning team, while also working confidently and autonomously
* Demonstrated commitment to health and safety
* Excellent time management and organisational skills
Applications will close COB Monday 9th February 2026.
We encourage you to apply as soon as possible, as RAC reserves the right to close applications at any point.
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