Marathon Health opportunities Posted: Fri, 01 August 2025
Got a knack for tech and a passion for helping people? We've got the job for you
IT Support Officer – Join a Team That Supports You, While You Support Others
Love solving tech puzzles? Want to use your IT skills to make a real impact across a purpose-driven organisation? We're looking for someone who's ready to bring energy, precision and people skills to a small and support team
At Marathon Health, we're more than just IT tickets and troubleshooting—we're here to help people thrive. As a key player in our IT Support Team, you'll help our staff stay connected, efficient, and empowered across all corners of our organisation.
Why You'll Love Working with Us
* Salary Packaging: Maximise your take-home pay with our salary packaging options.
* Generous Leave: Enjoy 5 weeks of annual leave (yes, five weeks), plus additional time off between Christmas and New Year, on top of your regular leave.
* Employee Discounts: Access amazing discounts on groceries, fuel, fashion, and more with our rewards program.
* Exclusive Partnerships: Gain perks from our corporate partners, including St George and Westpac Banks and Westfund Health Insurance
* Commitment to Cultural Safety: Be part of an organisation that makes a commitment to cultural safety in everything we do, you can learn more about our Innovate RAP through this link: https://www.marathonhealth.com.au/news/launching-our-innovate-rap/
What You'll Be Doing
* Tackling support tickets and phone calls via our central service desk
* Diagnosing and fixing everyday IT headaches – from printers to passwords
* Setting up new user accounts, managing access permissions, and rolling out devices
* Installing and updating software across laptops, desktops, and mobiles
* Maintaining accurate records, user guides, and our knowledge base
* Providing guidance and friendly training to help staff feel confident with IT
* Collaborating with internal and external stakeholders to keep everything running smoothly
* Escalating complex issues to senior staff (you're part of a team – you're never alone)
You'll Be a Great Fit If You Have
* A relevant tertiary qualification or a combo of solid experience + training
* Sharp troubleshooting skills with hardware, software, and comms systems
* Solid Microsoft knowledge – Windows, Office, Teams, the works
* Service desk experience and a strong ability to explain tech on many levels
* Great people skills – you're calm under pressure and clear in communication
* A love for solving problems, managing tasks, and making things easier for others
Bonus Points If You've Worked With
* Azure Active Directory, MS Exchange, MS SQL, Entra, Teams Phone, Cyber Security
* Networking and/or clinical systems like Lumary, Mastercare, or Best Practice
* A not-for-profit or community health organisation
Apply Now Position Description
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