At Cadence, we're seeking a skilled Technical Support Specialist to join our team. As an onsite technical support engineer, you will provide top-notch technical assistance, manage escalated issues, and collaborate on hardware installations and project delivery.
The Role
* Offer expert technical support across desktops, servers, networking, and cloud platforms
* Collaborate with colleagues on hardware rollouts, installations, and project-based work
* Resolve complex incidents from Level 1 Engineers
* BUILD AND MAINTAIN STRONG RELATIONSHIPS WITH CLIENTS
* Work with modern RMM and ticketing tools daily
About You
We're looking for someone with both technical expertise and exceptional customer focus. Required experience includes:
* Supporting Microsoft 365 environments, including Exchange Online, Teams, SharePoint, and OneDrive
* Azure Active Directory (Identity & Access Management) and Azure AD Connect
* Endpoint management with Intune, Autopilot, and Microsoft Endpoint Manager
* Windows 10/11 and Server 2016/2019/2022 administration
* Troubleshooting networking fundamentals including firewalls, switches, and VPNs
* Backups, patching, and monitoring in a multi-client environment
Additional requirements:
* 2+ years in a technical support role, ideally within an MSP
* Experience with RMM and ticketing systems
* A current driver's license and reliable transportation
* Certifications such as Microsoft MS-900 and MS-102 or MD-102, as well as Azure AZ-900 and AZ-104 are highly regarded
Key Benefits: Flexible work arrangements, professional development opportunities, and a dynamic team environment.
What We Offer: A competitive compensation package, comprehensive training, and ongoing support for your growth and success.