Job Title: Dedicated Client Service Professional
We are seeking a highly skilled and dedicated individual to join our team as a Client Care/Admin professional at our hearing clinic in Toowoomba, located in the Medici Medical Centre.
This is a permanent, part-time role working 4 days (32 hours) per week, Tuesday to Friday 8:30am to 5:00pm.
As a Client Care Representative, you will provide exceptional service to our clients and play an integral role in the day-to-day functions of the clinic.
Your key responsibilities will include:
* Scheduling Management: Manage the appointment schedule for our audiologists ensuring timely and efficient allocation of resources.
* Client Greeting and Records Update: Greet clients at the clinic and update client records accurately and efficiently.
* Enquiries and Communication: Assist with client and doctor enquiries, responding promptly and professionally.
* Phone and Email Support: Answer clinic phone calls and emails, providing excellent customer service and resolving queries promptly.
* Device Servicing and Troubleshooting: Provide basic troubleshooting and servicing for hearing devices, ensuring minimal downtime and maximum client satisfaction.
* Billing and Administration: Accurately bill appointments and manage general office duties effectively.
To be successful in this role, you will need:
* A passion for delivering outstanding client experiences.
* Excellent verbal and written communication skills, with a patient and empathetic approach.
* Demonstrated experience working within a team environment, with strong interpersonal skills.
* Judgement and advanced administrative skills, with a focus on delivery excellence.
* Excellent problem-solving skills, with the ability to think critically and resolve issues effectively.
You may also be required to travel to cover sick leave and annual leave at our other Toowoomba clinic from time to time. We offer a supportive work environment, opportunities for professional growth, and a chance to make a real difference in people's lives.
We are proud to be part of a global organization that values diversity, equality, and inclusion. Our commitment to these principles ensures every employee feels valued and respected, regardless of their background or identity.