Department of Customer Service
Reference number req50117 Occupation Ministerial Services, Policy, Communications, Media, Publicity and Communications, Administration and Support Work type Full-Time Location Bathurst & Central West NSW, Central & North Coasts, Wollongong & The South Coast, Gosford, Central Coast and Region, Sydney City Salary Information $99,938 -$110,271 + super Closing date 21 April 2026 at 10:00am
Assistant Correspondence Officer
Clerk Grade: 5/6
Employment Type: Ongoing, Full-time
Hybrid vs In-office requirements
This role sits within the Correspondence and Briefings team within Technical Advisory Services, Revenue NSW
Salary - $99,938 - $110,271 Applications close 21st April 2026, Tuesday at 10am
The Assistant Correspondence Officer role sits within Revenue NSW. We are the state’s principal revenue management agency and are a part of the Department of Customer Service (DCS). We manage taxes, fines, debts and administer grants in a fair, efficient and timely manner. Through this we give back to the community and fund essential State services for the people of NSW.
About the role
* Registering, researching and drafting correspondence, ensuring timely, accurate and high-quality responses that are consistent with relevant policy and legislation.
* Provide sound technical advice on matters to internal stakeholders and team members.
* Respond to enquiries from Members of Parliament and their staff on the MP Hotline (until 5pm on a rostered basis)
* Assist with the management of GIPA applications.
About You
To be successful in this position you will:
* Well-developed oral and written communication skills including the ability to prepare and deliver high quality and accurate information.
* Pride yourself on attention to detail whilst meeting time sensitive deadlines.
* Strong problem solving, customer service and coordination skills, including managing customer and stakeholder expectations.
* A good team player with the ability to work independently and as part of a team.
Working at DCS
* 35-hour working week, with opportunities for flex leave where additional hours are worked
* Revenue NSW is proud of our diverse and regional teams. We welcome flexible, hybrid working arrangements with your office location at one of our many Revenue NSW working locations https://www.nsw.gov.au/departments-and-agencies/customer-service/dcs-building-access (subject to approval and availability)
* Learning tools are available for ongoing professional development
* Health and wellbeing programs
Who we are By putting the customer at the centre of all programs and initiatives, we are transforming the way government interacts with the people of NSW. Our services are designed so that everyone can access and interact with them in a meaningful way. DCS is focused on delivering customer service, digital transformation and regulatory reform to more than 8 million people. From safety inspectors to marriage celebrants, from customer service representatives to emergency response teams, our people are dedicated to making the lives of our customers better.
How to apply To apply for this role, please submit your resume by clicking the apply now button before 21st April 2026, Tuesday at 10am If you are successful in progressing through the application process you may be asked to complete further assessments Successful candidates will be subject to pre-employment checks including a criminal history check, entitlement to work check, and reference checks. This recruitment process may be used to create a Talent Pool for similar opportunities that become available over the next 18 months.
Salary Grade 5/6, with the base salary for this role starting at $99,938 base plus superannuation For enquiries relating to recruitment please contact Neha Bajaj via. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: 21st April 2026, Tuesday at 10am Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351. For more information, please visit
Information on some of the different types of disabilities Information on adjustments available for the recruitment process