About the Role
We're seeking a Customer Experience Professional who is knowledgeable, committed, and focused on delivering exceptional customer service. This role offers opportunities for career growth and potential progression into a leadership position.
As a Customer Experience Professional, your responsibilities will include:
* Working closely with the team to achieve targets related to customer satisfaction and loyalty
* Managing store presentation, stock levels, and staff training
* Collaborating with colleagues to ensure efficient store operations and high-quality customer experiences
This role requires strong communication and interpersonal skills, as well as the ability to work varied trading hours, including weeknights and weekends.
Key Responsibilities
The following are some of the key responsibilities of this role:
* Maintaining site presentation standards through effective merchandising and stock rotation
* Assisting with console operation and ensuring efficient store management
* Leading by example and prioritizing customer satisfaction and safety
This role also involves developing and implementing strategies to improve customer engagement and loyalty, as well as analyzing data to inform business decisions.