Role Overview
The Customer Banking Specialist is responsible for delivering a seamless banking experience to customers. This role requires exceptional customer service skills, excellent communication abilities, and a passion for building relationships with customers.
This role involves having in-depth conversations with customers about their financial needs, supporting them with account maintenance, and providing education on digital banking options.
Key Responsibilities
* Deliver exceptional customer service by identifying and meeting the financial needs of customers
* Support customers with account maintenance, including resolving issues and completing transactions
* Provide education and training to customers on digital banking options, including online and mobile banking
Requirements
* Proven experience delivering exceptional customer service in a fast-paced environment
* Excellent communication and interpersonal skills
* Able to work in a team environment and build strong relationships with customers and colleagues
Benefits
This role offers a range of benefits, including opportunities for career growth and development, a competitive salary and benefits package, and a dynamic and supportive work environment.
Additional Information
This role requires the ability to work in a busy commercial environment, prioritizing tasks and managing multiple projects simultaneously. The successful candidate will be able to adapt to changing circumstances and maintain a high level of professionalism at all times.