About Our Healthcare Organisation
We are seeking a highly skilled and compassionate Medical Receptionist to join our team in Western Australia. As the first point of contact for patients and referrers, your role is pivotal in delivering exceptional customer service and ensuring the smooth running of our day-to-day operations.
Your Key Responsibilities Will Include:
Welcome patients and manage front-desk responsibilities in a professional and empathetic manner
Answer telephone enquiries and respond efficiently and sensitively to patient needs
Schedule patient appointments and determine examination requirements
Communicate preparation instructions, procedure costs, and billing information clearly to patients
Register patients, manage paperwork, and handle billing and EFTPOS transactions
Ensure timely and accurate dispatch of reports
Perform Medicare and Veterans Affairs claims batching
Support other administrative tasks as directed by management
The Ideal Candidate Will Possess:
Previous experience in a medical reception or healthcare administration role
Familiarity with patient booking and entry systems (RIS experience highly regarded)
Strong knowledge of medical terminology, especially in imaging
A high level of professionalism, empathy, and interpersonal communication skills
Excellent time management, multitasking, and problem-solving abilities
Accuracy in data entry and confident use of Microsoft Office and practice software
Cash handling and EFTPOS experience
The ability to work independently and collaboratively within a team
A willingness to work across multiple sites if required