We are currently partnering with an established and rapidly growing insurance building company to recruit an experienced Operational Support Manager.
This is an exciting opportunity for a highly organised and proactive leader to play a pivotal role in supporting office operations, improving processes, and ensuring exceptional delivery across multiple teams.
The Role
* Oversee the day-to-day operations of the office, ensuring smooth and efficient business functioning.
* Manage office resources, facilities, systems, and administrative processes.
* Develop and implement operational policies, procedures, and best practices to improve efficiency and service delivery.
* Monitor business performance metrics and prepare operational reports for senior management.
* Coordinate internal departments to ensure effective communication and workflow management.
* Lead and develop the Customer Service team, driving performance, service excellence, and achievement of key KPIs.
* Manage escalated customer enquiries and complaints, ensuring positive outcomes and a high level of customer satisfaction.
* Support senior leadership with business planning, process improvement initiatives, and operational projects.
About You
* Previous experience in an Office Manager, Operations Manager, Business Support Manager, or similar position.
* Experience within insurance building, construction, property restoration, trades services, or a related industry is highly desirable.
* Exceptional organisational and problem‐solving abilities.
* Excellent stakeholder management and communication skills.
* A proactive approach with the ability to thrive in a fast‐paced environment.
What's on Offer
* Opportunity to join a growing organisation within the insurance building sector.
* Key leadership role with influence across the business.
* Supportive and collaborative company culture.
* Up to $125k + Super
* Monday to Friday, full time position
* St George area
* Progression opportunities as the business continues to expand.
#J-18808-Ljbffr