This is an exciting opportunity to join our team as a Service Maintenance Specialist. We are seeking a skilled and experienced professional to perform and coordinate service activities relating to our equipment, including Metso Analyzer Installed Base, Particle Size Analysers (PSI) and Elemental Analysers (Courier) related spares and wears. As a key member of our team, you will provide technical services support to customers in conjunction with our sales team.
The successful candidate will play a crucial part in performing technical evaluations and analysing equipment and machine component failures. They will also supervise and oversee projects on customer sites, complete field machine inspections per global and customer procedures, and escalate questions and analysis to Technical Support and Engineering.
* Main Responsibilities:
* Perform hands-on service work on Metso Mineral Processing Analytical Equipment in the field at various customer sites.
* Provide technical liaison services between customers, product divisions and sales personnel.
* Supervise and oversee projects on customer sites.
* Complete field machine inspections per global and customer procedures.
* Escalate questions and analysis to Technical Support and Engineering.
* Prepare post site visit reports, time sheets and expenses after site visits.
* Support warranty process and Root Cause Analysis (RCA) where applicable.
About You:
* An Electrical/Instrumentation/Engineering qualification.
* Programable Logic Controller & Distributed Control Systems experience advantageous.
* High-level fault-finding aptitude.
* Intermediate computer literacy in MS Office – Word and Excel.
* Must have current motor vehicle license.
* Must be physically fit and able to pass random medical and drug tests.
* Excellent communication and interpersonal skills.
* Ability to read and interpret electrical, pneumatic, hydraulic, and mechanical schematics.
* Ability to work away from home, for extended periods and extended hours, on weekends or as required.
* Clearly understand and competency in Risk management and safety rule compliance.