Level 2/3 IT Support Engineer job available at MSP | Permanent | Melbourne South-East | ASAP Your new company A National Manager Service Provider requires a Level 2/3 Support Engineer to join its Melbourne team for a permanent role commencing ASAP, to be based in Melbournes South-East. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and flexible working arrangements. Your new role Within this challenging and rewarding position, you will be responsible for: Effectively managing, triaging and troubleshooting level 2 & 3 IT issues to an ITIL framework. Providing remote support across Microsoft 365, 3CX, firewalls, endpoints, servers and cloud. Undertaking new deployment and project work as required. Assisting with escalated complex technical support requirements. Mentoring and training junior members of the team. What you'll need to succeed To be successful in your application, you will need:Proven experience in providing level 2 & 3 IT support in a customer-facing environment.Sounds knowledge of Microsoft 365, Windows Server, VMware / Hyper-V / Proxmox and Network troubleshooting.Experience with Sophos, 3CX and ConnectWise / NinjaOne is highly advantageous.A tertiary education in Information Technology as well as Azure, Microsoft, VMware, Cisco, Sophos and 3CX certifications are preferred.Experience working within a Managed Service Provider or Consultancy.A valid drivers license and vehicle. What you'll get in return Working in an organisation where they develop and grow careers, you will be offered an excellent salary package. You will gain exposure to a broad range of technologies and projects. This organisation prides itself on internal promotion and career development and may offer development training. Do not miss out! What you need to do now If you're interested in this role or know of someone that may be, please click 'apply now' or forward an updated CV to Daniel.Bertino@hays.com.au. 2932266