Drive Customer Success and Growth in a Key Territory
Are you a relationship builder who thrives on delivering value to customers and driving business growth? We're looking for an energetic and strategic Account Manager to take ownership of our WA Territory.
In this vital role, you'll be the face of our business to key customers and store teams. You'll work closely with our wholesale and trade clients, strengthening relationships, identifying growth opportunities, and developing tailored solutions that meet their evolving needs.
What You'll Be Doing
Customer Success & Relationship Management
* Build and maintain strong, long-term relationships with key accounts to foster loyalty and trust.
* Act as the main point of contact for assigned customers—responding to inquiries, resolving issues, and ensuring high levels of service.
* Meet regularly with clients to understand their goals, pain points, and opportunities.
* Ensure customers are fully aware of—and actively using—our products and services to their advantage.
Sales Growth & Territory Strategy
* Collaborate with State Sales Managers, Business Development Managers (BDMs), and local store teams to create customer-centric strategies.
* Identify opportunities to upsell and cross-sell, contributing to territory revenue growth.
* Develop and execute sales plans to meet or exceed targets.
* Monitor accounts to spot risks early and act decisively to mitigate them.
Account Planning & Performance
* Design tailored account strategies that align with each customer's goals.
* Lead regular account reviews and offer insights that help customers grow their businesses.
* Partner closely with stores to ensure aligned execution and customer satisfaction.
Market Insights & Reporting
* Stay on top of market trends, competitor activity, and industry developments.
* Use data and customer feedback to refine your strategy and influence internal planning.
* Deliver regular reporting on performance, pipeline, and customer sentiment.
Commercial Negotiation & Collaboration
* Collaborate with our key accounts team to negotiate contracts and pricing agreements that work for both parties.
* Partner with internal teams across marketing, product development, and operations to deliver a cohesive and high-value customer experience.
Who We're Looking For
We want someone who combines strategic thinking with strong people skills and a hands-on approach to customer engagement.
Experience & Qualifications
* Previous sales/account management experience, ideally in a wholesale, trade, or B2B environment.
* Previous experience ideally in the Truck & Transport or mining industry.
* Proven success in meeting targets and managing client relationships.
* Willingness to travel across Western Australia as required.
* Ideally lives in Welshpool.
Skills You Bring
* Customer Obsessed – You understand your customers' goals and go the extra mile to deliver.
* Commercial Acumen – You can spot opportunities, negotiate effectively, and drive growth.
* Data-Driven – You're comfortable interpreting performance data to inform strategy.
* Organised & Self-Motivated – You manage your time effectively and work autonomously.
* Strong Communicator – Clear, persuasive, and confident across written and verbal formats.
* Tech Savvy – Proficient in CRM tools and Microsoft Office Suite.
Personal Attributes
* Adaptable, with the ability to thrive in a fast-paced and changing environment.
* A team player who values collaboration and continuous improvement.
* Resilient and proactive, with a solutions-focused mindset.
Why Join Us?
This is your chance to take ownership of a dynamic territory and make a real impact. You'll be supported by a collaborative team, offered continuous professional development, and be part of a company that values innovation, integrity, and customer success.
Ready to grow your career and help customers grow their business?
Apply today and let's drive success together.