Overview
The Leisure Collective Pty Ltd – Dunsborough WA
The Leisure Collective is home to highly regarded surf hardware brand Creatures of Leisure, eyewear brands OTIS and Sito Shades, and outdoor essentials brand Layday. Born in the rugged, wave-rich region of Western Australia, these brands have developed into globally recognised businesses with an undying passion for building high-quality, premium products that look as good as they perform. As a small, privately held business, The Leisure Collective prides themselves on the company culture they've been building for over four decades. It's their belief that the strength of the business is fundamentally about the people who contribute to it every day. Although The Leisure Collective work hard and pursue results passionately, they remain focused on their mantra to "Enjoy the Ride".
An exciting opportunity to join the Customer Service team as a Customer Service & Administration Officer is now available. Reporting to the Operations Manager, you will need to be well presented, highly organised, able to work autonomously and have a positive, friendly and energetic attitude.
Responsibilities
* Reception duties, greet all visitors to head office and direct their queries as required
* Answer incoming phone calls and direct to the appropriate team member
* Maintain good relations and clear communications with customers
* Monitor and process all DTC (direct to consumer) sales & manage enquiries/after sales support
* Action all repair & warranty enquiries, proactively follow up and action in accordance with the policies and procedures set by the company
* Process wholesale sales orders according to procedures and as directed by the Senior Customer Service Officer
* Assist with Accounts Receivable
* Assist with maintaining stock levels at Head Office with the aim to facilitate and maximise sales, and represent the brands to a high level
* Process customer returns according to company policies
* General office administration duties, including receiving/distributing incoming mail, maintaining conference room and ordering office supplies
* This role requires:
* Commitment to customer service excellence
* High levels of organisation skills, attention to detail and accuracy
* The ability to learn to use an ERP system
* The ability to follow instructions and work autonomously
* A desire to effectively contribute to the success of the team
Additional details
This is an opportunity to work within the fun environment of the surf/lifestyle industry, whilst expanding your career prospects in a full-time position based in Dunsborough Western Australia. Some flexibility in working days and hours can be accommodated for the right candidate.
Applications close Tuesday, 3 March 2026 and will be treated in strict confidence. We reserve the right to close applications prior to this date.
The Leisure Collective is an Equal Opportunity employer. All applicants, including minorities, First Nations People & individuals with disabilities are encouraged to apply.
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Notes
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Expiry notice: This role is shown as expired in this instance due to the current date after the listed close date.
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