Supervisor Residential Life and Operations
The ideal candidate will champion student well-being, delivering exceptional customer service to enrich the university experience of residents.
Role Overview:
As a Residential Life and Operations Supervisor, you will foster a thriving residential community, working alongside the Property Manager to provide pastoral care, assist with academic matters, and champion resident wellbeing. You will also develop and organize a holistic calendar of events for residents, enhancing their educational, cultural, and social experience.
Key Responsibilities Include:
* Lead and enhance the Residential Life and Wellbeing Program, ensuring seamless delivery of events, welfare initiatives, and pastoral care.
* Monitor and support resident well-being, collaborating with university services to foster a safe and supportive community.
* Design and implement a dynamic events program that promotes academic success, career growth, social engagement, well-being, sustainability, and community involvement.
* Recruit, train, and guide a team of Residential Advisors, fostering a positive team culture and driving strong performance.
* Assist with contract renewals, rental arrears, and bonds, while overseeing event budgets and maintaining strong partnerships with universities and stakeholders.
* Serve as the primary after-hours contact for residents, responding to emergencies and ensuring their safety and well-being.
About You:
It is essential that you possess high-level interpersonal skills, with a proven ability to build and nurture effective relationships with people from diverse backgrounds. You will provide pastoral care, supporting residents through challenges with a compassionate approach, ideally backed by experience in wellbeing or mental health.
* Unrestricted work rights in Australia.
* A valid National Police Check (or be willing to obtain).
* A valid Working with Children's Check / Blue Card.
* Demonstrated experience with leading, inspiring, and developing teams.
* Ability to maintain high productivity during peak periods (O-Week, exam times, recruitment and training, intake) with strong time management skills.
* Strong communication, documentation, and presentation skills.
Foster a Supportive Community:
You will play a key role in fostering a thriving residential community, promoting student well-being and academic success. With a focus on pastoral care and resident support, you will ensure a safe and inclusive environment for all residents.
Lead a Dynamic Team:
As a Residential Life and Operations Supervisor, you will lead and manage a team of Residential Advisors, guiding them in providing excellent support and services to residents. With a focus on teamwork and collaboration, you will drive strong performance and achieve outstanding results.
Deliver Exceptional Services:
You will deliver exceptional customer service to residents, responding to their needs and concerns in a timely and professional manner. With a focus on resident satisfaction and well-being, you will ensure a high-quality living experience.
Maintain Partnerships:
You will maintain strong partnerships with universities and stakeholders, ensuring effective communication and collaboration. With a focus on building and nurturing relationships, you will drive successful outcomes and achieve excellence in all areas.
About This Role:
This is an exciting opportunity to join a team dedicated to providing exceptional services to students. As a Residential Life and Operations Supervisor, you will have the chance to make a real difference in the lives of residents, promoting student well-being and academic success.
What We Offer:
We offer a competitive salary, opportunities for career advancement, and a dynamic work environment. With a focus on staff development and well-being, we will support you in achieving your goals and realizing your potential.
How to Apply:
To apply for this role, please submit your resume and cover letter. We look forward to hearing from you.
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