About the Role
We are seeking an experienced and values‐driven Service Manager to lead a multidisciplinary team within our residential and non‐residential services based in the ACT. This full‐time permanent role (SCHADS Award Level 7) offers an opportunity to lead with purpose, inspire others, and make a tangible difference every day.
How You Will Make an Impact
* Lead high‐quality, person‐centred services aligned with TSA guidelines, accreditation, and evidence‐based practice.
* Oversee clinical governance, risk management, and continuous improvement to ensure safe, effective care.
* Ensure services are inclusive, accessible, and responsive to diverse client needs.
* Manage operations, including budgets, contracts, facilities, and program systems, with accountability and care.
* Provide oversight of service delivery, including Community Based Services, ensuring consistency and impact.
* Foster a culture where client feedback, safety, and dignity are central to service delivery.
* Lead, support, and develop team leaders and staff to build a capable, values‐driven workforce.
* Drive a positive, inclusive culture that prioritises wellbeing, accountability, and purpose.
* Oversee recruitment, rostering, and workforce planning to ensure effective service delivery.
* Manage performance, development, and workforce issues with fairness and compassion.
* Drive local strategy and service growth aligned with national priorities.
* Embed client voice, data, and evidence into planning, evaluation, and continuous improvement.
* Identify service gaps, emerging trends, and opportunities for innovation and expansion.
* Lead accreditation readiness and maintain strong relationships with funding bodies and stakeholders.
* Build and strengthen partnerships, referral pathways, and integrated service responses.
* Represent TSA in sector forums and contribute to leadership and sector development.
What You Will Bring
* A degree in social work, psychology, welfare, community development, or a related field.
* Significant experience in the AOD sector, including at least 5 years in leadership roles.
* A strong track record of leading complex services, supporting teams, and navigating compliance frameworks with confidence.
* Deep understanding of trauma‐informed, harm minimisation, and recovery‐oriented models of care.
* A strategic and reflective mindset, with the ability to use data to guide growth and improvement.
* A genuine passion for social justice and delivering inclusive, person‐centred care.
* Experience within the criminal justice space (desirable).
* Broad knowledge of risk management and clinical governance.
What We Offer
* Salary packaging up to $15,900 tax free, plus $2,650 meal entertainment benefits.
* Generous paid parental leave (12 weeks for primary carers), a Purchased Leave Scheme (up to 8 weeks), and 5 days paid leave annually to experience other TSA programs.
* Access to Employee Assistance Programs and wellbeing initiatives, including Fitness Passport.
* Ongoing learning and development opportunities to help you grow and thrive.
* A truly meaningful career where your work contributes to lasting, positive social impact.
We are an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of our people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. We value Integrity, Compassion, Respect, Diversity, and Collaboration.
The Salvation Army is a child‐safe organisation and is committed to protecting children and young people from harm. All child‐facing roles require a successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
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