Job Opportunity
We are seeking an experienced and motivated Sales and Clienteling Professional to join our team. The ideal candidate will be a driven sales expert with excellent customer service skills, the ability to work in a fast-paced environment, and a strong passion for delivering exceptional results.
Key Responsibilities:
* Meet all commercial sales targets and KPIs, including but not limited to Clienteling KPIs, SPT (Sales Per Transaction), UPT (Units Per Transaction), AUR (Average Unit Retail), Cross Selling and Conversion as outlined by your management team
* Generate, maintain and grow a clientele base through active engagement and regular communication
* Provide exceptional personalized service standards transmitting brand passion, suggestions and alternatives, as well as anticipating future needs of clients
* Ensure teamwork and collaboration to deliver an exceptional client experience
* Collaborate with the Visual Merchandising (VM) team to maintain and upkeep VM to be aligned with Worldwide Visual Guidelines
* Participate in development training and ensure proactive learning and development to maintain product knowledge and stay current with best sellers, new arrivals and category information
Requirements:
* Previous experience in a similar role, ideally from a high volume retail or service-based industry preferably in the luxury environment
* Customer service orientated attitude, driven by sales and meeting and exceeding KPIs and targets
* Ability to work dynamically in a high-volume environment
* Strong time management and prioritizing skills
* High attention to detail and a strong professional work ethic
* Proficiency in using technology and/or learning about updated technologies
* Exceptional written and verbal communication skills
Benefits:
* Opportunity to work with a leading luxury brand
* Competitive salary and benefits package
* Opportunities for career growth and development
Other Information:
* The selected candidate will be required to undergo a background check and obtain any necessary security clearances
* Our organization is committed to diversity and inclusion and welcomes applications from diverse candidates