Job Title:
Banquet Team Supervisor
Overview of the Role:
The Banquet Team Supervisor is a key member of our team responsible for ensuring seamless execution of food and beverage services. This role requires exceptional leadership skills to lead and motivate a team of staff members.
Key Responsibilities:
* Ensure efficient service delivery to meet and exceed customer expectations.
* Supervise and train a team of staff in operations, employee engagement, and training & development.
* Deliver personalized service to VIP and regular guests, ensuring their needs are met promptly.
* Maintain control of service equipment and conduct regular stock takes.
* Coordinate with relevant departments regarding food and beverage distribution.
* Address operational issues and customer complaints promptly.
Requirements:
* Possess a strong passion for food and beverage service and guest engagement.
* Display excellent leadership skills and previous experience in leading a team within the hospitality industry.
* Demonstrate a strong sales approach and drive business growth.
* Exhibit excellent communication skills, including verbal and written.
* High attention to detail and accuracy are essential.