Overview
ICT Helpdesk Support Officer
Full Time, 12-Month Fixed Term Contract!
South Perth
We are looking for an experienced ICT Help Desk Support Officer who will support, maintain and troubleshoot our rapidly expanding ICT Infrastructure, supporting operational IT issues in a Microsoft environment. This role will see you prioritise support requirements and provide technical expertise on a day-to-day basis. This is a full time, 12 month-fixed term contract.
Benefits
* Salary packaging– as a non-profit organisation, you can salary package up to $15,899!
* Career & Development Paths – RAAFA offers various ongoing career development opportunities.
* Employee Assistance Program – Access confidential counselling services for personal or work-related issues!
* Employee Referral Program – Earn bonuses for recommending friends!
* Discounted Services- including health insurance and gym membership!
* Corporate Zoo Membership- Visit Perth Zoo for free!
* Supportive culture- be welcomed into an organisation who provide a supportive, friendly and positive culture within all our staffing groups!
About The Role
* Provide technical support for desktop computing and telecommunications infrastructure and generalised support of RAAFA's IT environment.
* Be the first point of contact for all RAAFA Users on the IT Help Desk to provide support and effective customer service to resolve all basic IT and telecommunication issues.
* Maintain and manage the service request system to ensure accurate recording and close out of issues in a timely manner.
* Perform daily checklists and maintenance tasks.
* Manage hardware and application requests and support queries.
* Install and maintain IT equipment used within the corporate environment, including but not limited to desktops, laptop, tablets and phones.
* Ensure hardware maintenance processes and documentation of required repairs are adhered to.
* Liaise with vendors and other IT personnel for problem resolution.
* Assist in training, coaching and system support of Microsoft applications.
* Contribute to the project implementation for RAAFA's computing and telecommunications platforms and infrastructure.
* Maintain effective relationships with clients, colleagues and suppliers to achieve desired business outcomes.
What You Bring To The Role
* Demonstrated experience in providing technical IT support, ideally within a large corporate office environment supporting 500+ users as part of an established team.
* Demonstrated technical knowledge in supporting desktop, laptop and tablet hardware and other office IT equipment. Demonstrated experience supporting Microsoft Windows environments.
* Demonstrated experience in Active Directory in creating user accounts and profiles.
* Demonstrated experience in Windows file permissions.
* Demonstrated experience supporting Microsoft Office 365 applications.
* Outstanding customer service skills are essential as this position will involve phone/email support in addition to back-room technical skills.
* Possession of Microsoft technical certifications or equivalent (desirable).
* Demonstrated ability to work autonomously with a team focus, to participate and contribute to business and project teams.
* Demonstrated experience in a similar position to provide technically competent support and advice.
About Us
At RAAFA we are proud of our heritage. We are proud of the services we deliver. We are proud of our people. Our core values underpin who we are, our collective behaviours and the way we operate. It is simply a way of being and what we define as the RAAFA way. Our amazing culture results showcase the organization and our people who can make a real impact to the lives of those we care for every single day.
If You Want To Be a Part Of This
* Update your resume
* Be eligible to work in Australia
* Satisfactory National Police Certificate (on commencement of employment to be within six months from date of issue) or willing to obtain one
* Be up to date with your Flu vaccinations
* Click "Apply to this Job"
For more information, please call or email us on 08 9288 8410 or raafarecruitment@raafawa.org.au
RAAFA WA reserves the right to withdraw, shortlist and interview applicants prior to this date
Attachments
* ICT Help Desk Support Officer.pdf
* commonwealth-statutory-declaration-form Nov 2021.pdf
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