Customer Service Specialist
We are seeking a highly skilled and enthusiastic customer service specialist to join our team. As a key member of our team, you will be responsible for delivering exceptional customer experiences through outstanding communication and problem-solving skills.
Key Responsibilities:
* Provide prompt and professional service to customers, responding to their inquiries and resolving any issues in a timely and effective manner.
* Utilize knowledge of travel tips and advice to create memorable experiences for customers, fostering strong relationships and building trust.
* Accurately handle transactions with attention to detail, ensuring smooth and efficient currency exchanges.
* Collaborate with colleagues to achieve store success, promoting a positive and supportive team culture.
Benefits:
* Recognition and Rewards: Our high performers are recognized through our recognition and reward program.
* Training and Development: Enjoy two weeks of paid new-starter training and opportunities for ongoing professional growth.
* Exclusive Discounts: Access exclusive currency discounts for you and your family.
* Supportive Team Culture: Join a friendly, collaborative team where your contributions are valued.
* Flexible Work Opportunities: Casual shifts available, offering work-life balance with a 7-day roster that includes weekends.
About You:
* You possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.
* You have a keen eye for detail, ensuring accuracy in every transaction and providing exceptional customer service.
* You have experience in retail or banking, with a strong understanding of handling cash and operating point-of-sale systems.
* You are passionate about travel and eager to share your experiences and knowledge with others.
* You are flexible and able to work varied shifts, including weekends, to meet the needs of our business.