About The Role
We are seeking a passionate and driven Customer Relationship Specialist to join our North Rockhampton team at the BOQ Group.
This role offers an exciting career in banking, where you will have the opportunity to provide outstanding customer service by identifying and supporting customers to explore their current and future financial needs.
You will work closely with the Branch Manager to develop customer relationships through regular contact, proactive lead management, seeking opportunities for referrals, executing customer loan maintenance needs, and coaching Customer Service Officers.
About You
As an experienced Customer Relationship Specialist, you will be responsible for delivering an outstanding customer experience by demonstrating:
* Excellent customer service experience, preferably from the banking industry
* Exposure to consumer lending would be advantageous
* The drive to build long-lasting relationships and positive customer experiences
* A collaborative approach to working with colleagues
* A willingness to go above and beyond for your customers and colleagues
* A 'can do' approach to all aspects of your role
* Ability to learn and confidently use a number of technical financial systems
* Excellent written and verbal communication skills and strong attention to detail
About Us
The BOQ Group is a unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
We foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.
We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Our Benefits
We offer a comprehensive benefits package designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Some of the benefits include:
* Flexible working arrangements
* Discounted financial products
* Salary sacrificing options
* Paid parental leave with no minimum requirements
* Purchase additional annual leave
* Discounted private health insurance
* Employee Assistance Program (EAP)
* Access to employee network groups
* Pride in Diversity membership
How To Apply
To apply for this role, please follow the link or visit our Careers Page.
We celebrate, value, and include people of all backgrounds, genders, and expressions, sexualities, cultures, bodies, and abilities.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure compliance with the Anti-Money Laundering and Counter Terrorism Financing Act.