Sales Office Manager I Sedgebrook Hall, The Venues Collection I Northampton
We are seeking a Sales Office Manager for Sedgebrook Hall, part of The Venues Collection. Extremely Competitive Salary.
As Sales Office Manager, your role will be to motivate & lead the sales office team to achieve the financial targets & key performance indicators of the venues & manage the day to day operation of reservations & meetings & events sales.
* To operate effective diary management across rooms & meetings and events in order to maximise all yield opportunities.
* To ensure that the Sales Office team can deputise effectively in the absence of the Sales Office Manager and cover tasks such as rate management & forecast process.
* In conjunction with the General Manager, participate & host the weekly or Bi-weekly Sales Strategy meeting in order to discuss & set strategy, ensure conversion & pro‐active sales actions are in place to deliver the hotels budget & forecasted revenue performance.
* To produce the weekly rooms & events sales forecast and supporting commentary where required, ensuring involvement from Assistant Sales Office Manager in this process in order to deputise in absence of Sales Office Manager.
* To participate in the weekly forecast meeting with the General Manager & Financial Controller.
* To ensure effective communication from the Sales Office department to the operational venue team to ensure the smooth running of events, this includes ensuring BEO's are issued in a timely & correct manner, sleeper forecasts are shared & attendance of one of the team at the weekly BEO meeting.
* Ensure hotel revenue procedure are adhered to for No shows, cancellations, contracting, room allocation, upgrades & reservation process in order to maximise revenue opportunities.
* To ensure all the reservation & event processes & procedures are completed & operating to TVC standards.
* To ensure the Sales Office team follow the accounting procedures regarding corporate credit facilities in line with company polices & procedures & ensure effective deposit procedure is in place.
* Ensure all relevant team members are fully briefed regarding all accommodation & event sales promotions.
* Ensure all bookings are being followed up, contracted to TVC standard & updated in Opera. Ensure all denied business in pro‐actively secured where possible in another TVC venue if not referred to Lime Venues for the wider Compass opportunity.
* To ensure the sales team are consistently supplying the highest possible levels of customer care and service in the lead up and during the events process.
* To positively approach all sales opportunities to maximise sales and revenue by yielding the business to achieve the Venue's overall sales plan.
* To ensure that all sales disciplines and procedures are trained and followed to develop the business.
* To support the sales team where needed to respond to any customer enquiry within the guidelines set by the hotel.
* To set & own the updating of the rate strategy for M&E and Rooms in accordance with the venue's budget expectations & market opportunities including local Special Events such as the British Grand Prix & Moto GP.
* To utilise the tools available to be able to support pricing decisions including OTA insight, STR & Tableau.
* Ensure that the transient accommodation strategy for the venues is visible & bookable on the OTA's & ensure the venue information is kept up to date across these distribution channels.
* Ensure that any preferred partner third party site is kept up to date with relevant pricing, venue information including imagery & selling strategy this includes sites such as CVENT, Venue Directory & Hitched.com.
* To compile the budget in conjunction with the General Manager for the accommodation, event sales lines including room hire & Food & Beverage related to meetings & events. Attend as required hotel meetings including Commercial, Budget & Strategy meetings.
* To recruit, train and develop new sales team members.
What you'll get in return
* Competitive salary and full company benefits
* 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
* Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
* Mental health support: 24/7 Employee Assistance Programme
* Family benefits: 2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
* Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off Pure Gym memberships
* Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
* Development opportunities: Professional subscriptions, ongoing training and structured career pathways
* Meals on duty included
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