Clinical Safety Officer - Clinical Excellence
Telstra Health is seeking a Clinical Safety Officer to join the Clinical Excellence team. This fixed-term opportunity is for 6 months.
At Telstra Health we believe health technology has the potential to transform how healthcare is delivered. With the backing of Telstra, we are focused on combining technology and innovation to deliver scalable solutions that improve patient and clinician experiences and health outcomes.
About the role
The Clinical Safety Officer (CSO) has a critical role in ensuring the clinical usability and safe delivery of Telstra Health products and services. The CSO will contribute to delivering our strategic activities within the Clinical Excellence team.
* Assessment and mitigation of clinical risk: Identify clinical risk in new development or release, practice or policy for Telstra Health products and services. Use a systematic approach to gather requirements and analyse digital health solutions to ensure clinical specifications are tested through to production. Request a simulation demonstration from the engineering team to identify potential safety issues and assess performance. Conduct thorough clinical safety activities to identify potential clinical risk and develop mitigation strategies across the digital health lifecycle, including assessments of tenders from potential customers. Identify and communicate trends and gaps in quality and safety data to key stakeholders. Provide SME input to address day-to-day issues relating to clinical safety and risk management.
* Monitoring/evaluating clinical issues and performance: Establish a robust reporting system to identify potential clinical issues associated with Telstra Health solutions, monitor clinical performance, and provide regular safety and effectiveness reports. Responsible for clinical triage of Jira tickets, investigation of incidents, and contributing to Post Incident Reviews.
* Providing clinical training and education: Provide training to clinical and non-clinical employees on clinical safety in digital health solutions. Facilitate and support education of stakeholders in clinical safety, quality improvement, assurance and risk management as required.
* Ensuring compliance: Ensure Telstra Health digital health solutions comply with relevant regulatory requirements and standards within the relevant jurisdiction, domestic and/or international. Contribute to reporting to the Telstra Health Clinical Governance Committee.
About you
* Bachelor's degree in a relevant clinical discipline (e.g., allied health, pharmacy or nursing)
* Current or recent registration with AHPRA or an equivalent body
* Around 5 years of relevant experience
* Recency of clinical practice
* Strong knowledge of regulations and standards
* Ability to work independently and as part of a multidisciplinary technology team
* One or more of the following: a) Bachelor degree in digital health or b) digital health qualification from a recognised professional organisation (e.g., Fellow/Associate Fellow/CHIA of AIDH) or c) experience with digital health solutions in a primary care setting (advantage)
Why join Telstra Health
* Flexibility is part of how we work; we support work-life harmony and acknowledge flexibility looks different for everyone.
* We thrive in a fast-paced environment with change and ambiguity, driven by an entrepreneurial spirit to make a meaningful impact.
* We invest in our people by enabling internal career paths, with People Leaders committed to growth opportunities and celebrating successes.
* Join the team solving major challenges in health and aged care.
We also offer: avenues for growth, discounts on Telstra services, 24/7 confidential support through EAP, employee rewards, and various leave options including gender-equal paid parental leave, family and domestic violence leave, cultural leave, study leave, and the option to purchase additional leave.
We are committed to an inclusive and supportive environment and encourage Aboriginal and Torres Strait Islander people and individuals from all backgrounds, including those caring for and living with disability, to apply. If you don't check every box, we encourage you to apply or contact for more information.
We are a Circle Back Initiative Employer. We commit to respond to every applicant.
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