2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Job DescriptionLocation: Yarra Falls, MelbourneThis is a hybrid position-based in our Yarra Falls location. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our flexible work culture at computershare.com/flex.We give you a world of potentialComputershare has a brand-new opportunity for a Communications Consultant to support a small but busy customer communications advisory. You can think of our advisory like a small communications agency within a broader department, and due to increased demand, more support is required.Computershare Communications Services (CCS) is a Division of Computershare Limited. As a global leader in communication services, we work with over 500 clients around the world to distribute more than a billion pieces of customer communication a year. We are a strategic business partner that brings lessons learned and expertise from around the globe to solve our clients’ challenges.Our clients include other divisions of Computershare as well as external clients including leading Banks, Insurers, Utilities, and Government – who utilise a mix of our technology solutions and consulting services.A role you will loveThe Communications Consultant is a key member of the Communications Consulting Team. The Consultant will act as an advisor both to CCS and to CCS’ clients, sharing insight and expertise on best practices in customer communications.On a day-to-day basis, and under the guidance of the team leader, the role will largely support client facing work, such as project planning/support, writing and editing customer comms, and collaborating with other professionals such as graphic designers.The role will also work closely with Account Directors, Solutions Consultants and Relationship Managers to support pre-sale and retention activities for new and existing clients. This can include supporting the development of consulting-related sales materials and thought leadership.Your Key AccountabilitiesReviewing, writing and editing different types of customer facing communications, i.e. on-boarding, renewals, statements, billing and collections etcCommunications journey mapping and analysisPreparing design briefs and working with graphic designersDrafting thought leadership work such as writing white papers and case studiesSupporting the preparation of pitch presentations and pre-sales collateralAdhoc administrationWhat will you bring to the role?Strong Qualifications in Communications, marketing, or similar, minimum bachelor’s degreeExperience delivering communications strategies for external facing projects/audiencesExperience writing for different audiences and different channels, i.e. traditional media (print, letters etc), digital media (emails, applications and websites) and social mediaHighly proficient in use of Microsoft office suite, particularly PowerPointExcellent time management skills and the ability to manage multiple tasks/deadlines concurrently.Good stakeholder management skillsGood commercial acumenKnowledge/understanding about customer experience and/or behaviour change (experience not essential)Other Experience You Might HaveExperience using Adobe Creative Cloud, particularly InDesignExperience working on customer communications, customer journey mapping, or customer experienceAgency/consulting experience OR, in-house experience from mid-large organisations in Financial Services, Insurance, Government or UtilitiesRewards designed for youFlexible work to help you find the best balance between work and lifestyle.Health and wellbeing rewards that can be tailored to support you and your family.Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.About UsA company to be proud ofWe're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.A diverse and inclusive place to workAt Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.About The TeamWe're one of the world's leading essential communications businesses with over 30 years' market experience and expertise in the latest technologies. Our communications team design, create, deliver, receive, store and manage business critical communications that enhance customer experience and improve communication effectiveness for our clients.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionMarketing, Public Relations, and Writing/EditingReferrals increase your chances of interviewing at Computershare Australia by 2xMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 week agoCorporate Communications Senior ConsultantMelbourne, Victoria, Australia 1 week agoCorporate Communications Manager - Part TimeMelbourne, Victoria, Australia 2 weeks agoSenior Stakeholder Advisor - Consumer and CommunityVolunteer Communications and Engagement ManagerAbbotsford, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoMoonee Ponds, Victoria, Australia 1 day agoCaulfield East, Victoria, Australia 5 days agoBrand Marketing and Communications ManagerWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr