About Destec
Destec is a proudly Western Australian owned and operated company with a fast-growing client base that provides ore processing and materials handling services to the mining industry across Western Australia. We take pride in innovation through designing, constructing, building, maintaining and operating our own crushing and screening plants for Tier 1 mining sites.
About the Role
We are seeking an experienced IT Officer to support the users of Destec's technology platforms, including systems, databases, networks, desktops, cyber security and business continuity. Based in Bibra Lake, this fulltime role reports to the Director. Travel to our mine sites will also be required at times.
Responsibilities
* Provide Level 1 and 2 desktop support for all users, and maintain the IT equipment, systems and network for the organisation.
* Provide users with remote help for ICT hardware and applications via phone or in-person at all Destec locations.
* Resolve user problems, queries and complaints in an effective and timely manner, ensuring they are kept updated on the current status of their issue.
* Log and maintain all Helpdesk problems via a helpdesk management system.
* Continuously create, execute, and upkeep IT operations policies, procedures, and processes.
* Diagnose and resolve technical hardware and Microsoft application issues.
* Manage and support the IT system, including SharePoint Online, networks, FortiGate Firewall, cyber security and business continuity.
* Maintain accurate log entries of equipment faults and coordinate resolution.
* Procure new ICT equipment, maintain relationships with external suppliers, arrange repairs and maintenance, and prepare and handle documents for purchases and disposal of equipment.
* Ensure all hardware/software installations and routine upgrades are implemented according to Service Level Agreements.
* Manage the onboarding and offboarding of IT users.
* Establish and maintain effective working relationships with internal and external users.
* Provide support for meeting room equipment, including MS Teams.
* Identify opportunities to increase the effectiveness and operation of IT support and systems and implement where approved to do so.
Qualifications and Skills
* Minimum 2 years' experience working in a helpdesk support role in a medium-sized organisation.
* Experience using Helpdesk ticketing systems to capture IT tasks and issues.
* Providing support for MS Teams, Microsoft 365, Windows 10/11, and SharePoint.
* Experience with Windows server is highly desirable.
* Ability to work independently with minimal supervision and as part of a team.
* Excellent attention to detail and initiative, proactive and self-directed.
* A current driver's license and ability to travel to regional sites as required.
* A positive approach to the workplace.
Destec can offer you
* A collaborative and supportive team culture.
* SOR Location.
* Access to career growth opportunities and training.
How to apply for this role
If you're interested in this role, or would like more information, click Apply Now or email ************@destec.net.au for more information. We look forward to hearing from you soon and encourage you to visit our website at www.destec.net.au to learn more about what we do.
Additional information
* Stand-alone role providing all required IT support for the business.
* Based in Bibra Lake.
* Exciting Opportunity.
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