* Location155-157 Parramatta Rd, Five Dock, NSW, 2046, Australia
Contact information
* Contact NameAaron Rowland
* Contact ************@autosportsgroup.com.au
* Contact ************@autosportsgroup.com.au
Description
Join Our Team as a Warranty Administrator/Stock Controller at Volvo!
Are you a detail-oriented professional with a passion for delivering outstanding customer service? Volvo Cars Five Dock and Parramatta, part of the Autosports Group, is on the lookout for a dedicated Warranty Specialist to join our dynamic service team. This is your chance to be part of a leading luxury automotive brand, supporting seamless warranty claims and ensuring our clients receive the premium experience they deserve.
Volvo Cars Parramatta and Five Dock are owned by Autosports Group (ASG) which is a large, listed retail automotive group representing the world's greatest prestige and luxury automotive brands. Currently with over 2000+ employees across 85 Dealerships in Australia (NSW, QLD, VIC, ACT) and New Zealand.
About the Role:
As a Warranty Administrator, you will be a crucial link in our service operation—processing warranty claims efficiently, accurately, and with integrity. Your role is vital in upholding our commitment to personalised attention, transparency, and professionalism. Please note, our brand portfolio and dealership focus may evolve, and you'll be adaptable to these changes.
What You'll Be Doing:
* Co-ordinate the flow of vehicles from factory dealership
* Accurately manage all new and used vehicle stock from arrival to handover
* Maintain internal systems with up-to-date vehicle data and documentation
* Liaise with sales, service, logistics, and management to coordinate vehicle flow
* Interact with customers to discuss vehicle issues, obtain approvals for repairs, and provide timely updates on service progress.
* Support the diagnosis of vehicle problems, accurately document findings, and support Service Advisors by gathering detailed insights into customer concerns.
* Determine warranty coverage, including statutory, approved car warranty, or goodwill claims, and submit warranty claims in accordance with manufacturer specifications.
* Manage warranty parts—return, dispose of, and handle them following manufacturer guidelines—and ensure they are cleaned, tagged, securely stored, and handled properly.
* Finalise job sheets with customer charges and warranty items post-inspection and approval.
What We Offer:
* A vibrant, supportive team environment that values your growth
* Opportunities to develop your career within a reputable luxury dealership group
* Work with iconic automotive brands, including Mercedes-Benz
* Generous Paid Parental Leave
* Exclusive discounts on health insurance
* Access to our Employee Assistance Program (EAP) for personal and professional support
* Family & Friends Referral Program
* Complimentary coffee, tea, and hot chocolate to energise your day
* A commitment to Diversity and Inclusion, fostering a welcoming workplace
Who You Are:
* Organised with keen attention to detail
* Customer-focused with excellent communication skills
* Knowledgeable about warranty procedures and vehicle diagnostics (experience preferred)
* Committed to integrity, transparency, and delivering exceptional service
If you're ready to join Volvo within the Autosports Group and make a real difference in our customer experience, we want to hear from you! Apply today and start your rewarding career with us!