Operations manager

A senior Facilities Operations Manager will oversee the efficient, cost effective operation, maintenance, and ongoing development of services within the high-profile Willows Shopping Centre in Townsville, Queensland.

• Manage service providers including fire safety systems, mechanical services, BMCS, condenser water systems, and hydraulic services.
• Manage operating expenditure and ensure efficient, sustainable and cost‐effective maintenance and operation of all plant and equipment.
• Manage capital works and tenancy fit‐outs as required.
• Carry out building inspections under the building's operating model & document findings.
• Deliver superior customer service and develop key tenant stakeholder engagement by providing effective and timely communications.

• Demonstrated experience in Facilities Management or Operations within a retail environment.
• Trade background, project management experience or a degree in Facilities Management.
• Proven experience managing services supporting critical environments.
• Proven experience in managing budgets and financial reporting.
• Experience with fit‐outs and redevelopment projects.
• Strong time management skills and ability to work autonomously across different sites.
• Strong customer service ethos.

• Career development tailored to your goals, with access to global resources and mentorship.
• A wide range of corporate discounts and wellness benefits.
• Part of a collaborative, high‐performing team that consistently leads the market.

Townsville, Queensland, Australia.

We are striving to remove barriers and improve the employment prospects of people with disability or long‐term health conditions. We encourage you to share any support and adjustments you need to participate equitably in our recruitment process.