Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss.
Worldwide, the group employs more than 22,000 staff in over 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.
In Australia, Audika has over 350 clinics providing hearing services to our valued clients.
We strive to put hearing care on the health care agenda and to improve the quality of life for people living with hearing loss.
Responsibilities
We are seeking a passionate customer service individual to join us as a Clinic Co-Ordinator on a full-time basis (Monday to Friday, 9am-5pm).
If you are interested in helping our clients improve their hearing and quality of life, keep reading!
This role is pivotal in each clinic, contributing to clinic performance and enhancing customer experience.
We are looking for a purpose-driven individual with outstanding organisational and customer service skills to help more people access better hearing.
You will collaborate with Clinicians and Hearing Technicians (where applicable) to deliver quality hearing health care outcomes for our clients.
As part of your role, you will learn about all our products, services, competitive advantages, and government funding programs.
Using this knowledge, skills, and tools, you will apply tailored client-specific sales strategies to ensure they receive the best possible solutions.
Qualifications and Skills
Previous sales and customer service experience in retail, hearing care services, pharmacy, or allied health
Experience working with an older demographic is preferred
Strong interpersonal communication skills and empathy for clients to support their hearing journey
Higher School Certificate (HSC) or TAFE qualification
What's in it for you
Permanent full-time role
Competitive salary, superannuation, and performance incentives
Supportive hearing care team
Professional development with clear career paths and training
MyRewards program offering discounts at over 300 retailers and services across Australia
Online Wellbeing centre providing activities, workouts, meditations, nutritional and financial advice
Employee Assistance Program
Birthday and Christmas gifts
Our Values
Audika prides itself on a diverse and inclusive culture that respects all employees.
We are a team of professionals dedicated to bringing the importance of sound to life and connecting our clients through our hearing products.
Our values shape a supportive and encouraging environment where everyone can thrive and succeed.
We foster trust, teamwork, innovation, and a can-do attitude in everything we do.
About Audika Group
The Audika Group, part of Demant, is one of the world's leading hearing care retailers with over 3,500 clinics across 25 markets.
Joining our team guarantees an inspiring and motivating environment within a highly international setting.
You will work with diverse cultures and perspectives, collaborating with dedicated colleagues from around the world.
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