Avaya Telephony Solutions Specialist
Description
We seek an experienced Avaya telephony engineer to implement and support Avaya Aura & Avaya IP Office systems.
* Implement and support Avaya Aura & Avaya IP Office telephony systems, ensuring seamless integration with existing infrastructure.
* Monitor system performance, troubleshoot issues, and maintain high availability of voice infrastructure.
* Collaborate with IT, security, and network teams to ensure compatibility across platforms.
* Provide support for VoIP deployments, call flows, IVR, voicemail, SIP trunking, and call recording systems.
* Respond to and resolve user support tickets related to telephony services, providing exceptional customer service.
* Maintain accurate system documentation, including configuration records, change logs, and troubleshooting guides.
* Ensure systems meet industry security and compliance standards, assisting with audits as required.
* Stay up-to-date with the latest developments in AVAYA technologies and best practices in telephony engineering.
Required Skills and Qualifications
To succeed in this role, you will need:
* Proven experience working with Avaya Aura and Avaya IP Office platforms, with a strong understanding of VoIP protocols (e.g., SIP, H.323) and telephony infrastructure.
* Solid knowledge of network fundamentals, including TCP/IP, VLANs, QoS, firewalls, and NAT.
* Familiarity with security principles as they relate to VoIP systems (encryption, secure trunking, etc.).
* Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical users.
* Strong problem-solving skills and the ability to work independently or as part of a team.
* Experience with system backups, patching, and disaster recovery planning for telephony environments.
Benefits
This role offers the opportunity to work with cutting-edge technology, collaborate with experienced professionals, and develop your expertise in Avaya telephony solutions.