Job Purpose/Summary: The 4G NOC Engineer Level 1 is responsible for the first level monitoring, timely escalation of all faults as well supporting the overall health and performance of the 4G network: core, RAN and transmission. The role involves diagnosing and following up with escalations to the relevant teams to resolve network related issues, coordinating with internal and external teams, and ensuring 99.9% availability and performance of the network. This position works in a 24/7 operational environment to provide support, incident management, and network optimization.
Key Responsibilities
* CORE Network Monitoring: Monitoring all servers uptime, performance KPIs and escalating to the relevant teams to resolve
* Transmission: Monitor all transmission links and rings on the network to ensure uptime on both the main and the redundancy links.
* RAN: Monitor all sites for the different vendors – power status, battery status, uptime on both site and sector levels.
* RAN: Review and confirm that all sites that are up are carrying optimal traffic and first level key KPI checks such as call drop rate, handover rate are within accepted thresholds
* Create tickets for all incidences proactive and reactive and track incidents and follow up with teams to ensure that incidents are resolved within SLA
* Resolve Issues that can be resolved logically being cognizant of the SLAs.
* Escalate and track till resolution to all the relevant teams (infrastructure, core, vendor and partners. The team will ensure that the proper escalation matrices are used.
* Report daily, weekly and monthly on network performance of the core, transmission and RAN network
* Working with field teams to ensure fast resolution of incidences
* Manage all changes within the network temporary/permanent, planned and unplanned and ensure for all planned maintenance activities have been approved.
* Monitoring network statistics after planned changes to confirm improvements are as expected and no monitored issues as a result of the changes.
* Support field teams in managing access and communication to the tower companies
Monitoring
* Uptime using the vendor NMS tools
* Monitor power/power status for all sites, core network and hub transmission sites – escalate accordingly
* Radio performance KPIs and KIP trends on the network to confirm optimal customer service
* Upstream Links Status and Traffic Status
* Environmental conditions for all sites on the network
Reports
* Daily and Weekly Network Availability and Performance: Core, Transmission Links, RAN as guided by the Team Lead
* Reported Fiber Cuts: Faults, RFO, Resolution and Location
Key Competences
* Customer centric
* Excellent work ethic, positive minded and aims to achieve results
* Professional and technical excellence in at least one network certification
* Willing to Work in a rota, working late or weekends depending on schedule
Key skills Required
Communication skills
* Excellent verbal and written communication to effectively report incidents and resolutions.
* Ability to work with cross functional teams and external vendors.
Time Management
* Ability to prioritize tasks in a fast-paced environment with multiple ongoing issues.
* Strong attention to detail and ability to follow procedures precisely.
Working Conditions
* 24/7 operations, including shift work (day/night shifts).
* Ability to work in a fast paced, high-pressure environment.
* Availability for on call support during off-hours and weekends as needed.
Education Qualifications
* Bachelor's degree in Telecommunications, Information Technology, Computer Science, or related field.
* Industry certifications such as Cisco CCNA, CompTIA Network+, or Juniper JNCIA are a plus.
Experience
* Previous experience in a NOC environment is a plus.
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