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Administrative Services Officer - Mental Health
Location: Ballarat Central, VIC, AU, 3350
Job Category: Administrative Roles
Employment Type: Fixed Term Full Time
Standard Weekly Hours: 40
Requisition ID: 3256
Full Time | Fixed Term – 6 Months (Monday–Friday)
Grampians Mental Health & Wellbeing Service is seeking a motivated, professional and experienced Administrative Services Officer (ASO) to join our team. As part of Grampians Health—one of the region's leading healthcare providers—you will play an important role in supporting high‐quality care to our clients, carers and the community.
This full‐time, fixed‐term position (maternity leave backfill) provides essential front‐line reception and administrative support to our Mental Health community teams. Hours are Monday to Friday, 8:30am–5:00pm.
About the role
The ASO is responsible for delivering exceptional customer service and high‐quality administrative support across our Ballarat-based mental health teams.
In this role, you will:
* Provide welcoming, professional reception services.
* Manage confidential and sensitive enquiries from internal and external stakeholders.
* Complete accurate data entry and maintain office systems.
* Support information management processes and documentation requirements.
* Type medical correspondence and other clinical or administrative documents.
* Contribute to the smooth daily functioning of the service.
This is a fast‐paced and rewarding role that requires strong organisation skills, attention to detail and the ability to manage competing priorities.
Skills & Experience
* 3–5 years of administration experience, ideally in a healthcare or mental health setting.
* Outstanding customer service and interpersonal skills.
* Strong written and verbal communication abilities.
* High attention to detail and accuracy. Confidence using Microsoft Word, Excel and Outlook.
* A positive, professional attitude and the ability to support multidisciplinary teams.
* Flexibility and adaptability in a changing environment.
* Willingness and ability to learn new systems quickly.
To see a full copy of the Position Description please click here.
At Grampians Health, we recognise our staff are our greatest asset. We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.
* Flexible work arrangements and purchase leave opportunities
* Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
* Access to Fitness Passport membership
* Staff rewards and recognition programs
Interested?
Click APPLY or if you wish to discuss the role prior to applying, contact Belinda Collie, Administration Manager, Grampians Mental Health & Wellbeing Service on 5320 4156 for a confidential discussion.
Job applications close: 25 March 2026 Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.
All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role dependent.
Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.
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