Level 1M/40, 44 Driver Ave, Moore Park NSW 2021, Australia
Posted Tuesday 31 March 2026 at 4:00 am
Venues NSW is a commercially focused agency of the NSW Government, encompassing the Sydney Cricket Ground and Allianz Stadium as well as major sporting and cultural stadiums and precincts in Sydney, Olympic Park, Parramatta, Newcastle and Wollongong. The network of stadiums and entertainment centres host in excess of 5 million people a year at more than 500 events and is a key contributor to the economy.
Venues NSW takes an integrated approach to our stadia and entertainment centres by developing partnerships with sporting codes, the entertainment and event industry, audiences, local businesses, NSW Government agencies and community groups. Our network throughout NSW allows us to combine internal resources and harness a vast employee skillset all of which helps us deliver key projects and secure outstanding content.
ABOUT THE ROLE
To be successful in this role, you are a service-oriented leader who thrives in high-energy, premium environments. You understand that "exceptional experience" is found in the details, and you take pride in ensuring every member and guest feels valued at every interaction.
You are a natural mentor with a knack for developing team capability, and you possess the administrative rigor needed to manage complex membership systems effectively. You balance a hands‐on operational presence with the strategic mindset required to drive retention and commercial growth.
ABOUT YOU
As a successful Membership Services Coordinator, you will demonstrate previous success in stakeholder management, client advocacy and commercialisation of our Venues. You will bring strong collaboration with partners and clients, this role will champion the execution of planning and delivery through a strong level of organisation, communication and commercial mindset.
The ideal candidate should be able to demonstrate previous experience in the following areas:
* Service Leadership: Demonstrated experience leading front-of-house teams (reception, guest services, or hospitality) with a focus on delivering consistent, high-end service standards.
* Operational Excellence: Proven ability to coordinate daily operations, including staff scheduling and service delivery, while maintaining a calm and professional demeanor during peak periods.
* Administrative Proficiency: Strong expertise in membership administration and CRM systems, with a high level of accuracy and attention to detail.
* Team Development: A passion for building a "culture of growth," with experience in coaching supervisors and frontline staff to reach their full potential.
* Relationship Management: Exceptional communication skills with the ability to build rapport quickly with members, guests, and internal stakeholders.
* Strategic Alignment: An understanding of how day-to-day operations contribute to broader membership strategies, community engagement, and commercial outcomes. Please click here to view the role description.
WHY WORK FOR US
* Work in Australia's biggest network of Venues
* Career development opportunities and progression
* Access to the Sporting Club of Sydney facilities
* Other benefits associated with working with major sport and entertainment venues
* Team orientated culture
For any queries or requests for adjustments in relation to this role, please contact the Venues NSW HR Team at hradmin@venuesnsw.com
Please note: Applicants must be Australia citizens or permanent residents to be considered and will be required to undertake a National Police Clearance check Venues NSW values social and cultural diversity and is committed to providing a safe and healthy work environment and the principles of workplace gender equality and encourages Aboriginal and Torres Strait Islander Australians to apply.
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