Overview
Records & Information Management Consultant
RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a safer, more secure, and better-managed data environment. Our global customer list includes top-tier brands and government agencies. Team RecordPoint is composed of 100+ tech-driven professionals who foster a supportive, collaborative and transparent environment, focused on continuously doing better.
We offer flexible work arrangements, generous paid parental leave, 4 weeks annual leave and Employee Share Options, with the greatest benefit often being the team you join.
Location: Melbourne, Victoria, Australia
Scope
A Records & Information Management Consultant delivers RecordPoint managed service offerings and provides records and information management best practice guidance to customers. You will advocate for customers to ensure the most accurate and effective use of the RecordPoint Platform to achieve their compliance objectives. This role is part of RecordPoint's Professional Services team and aligns with our value of customer success and lasting partnerships.
Responsibilities
* Represent RecordPoint as a Records Management and Information Governance Subject Matter Expert
* Engage with customers to guide them through adopting the RecordPoint platform
* Build relationships and instill trust with clients regarding our Services team and the RecordPoint Platform
* Stay up to date on trends in Records Management, Information Governance, and AI advances
* Troubleshooting/logging tickets in the company ticketing system and providing progress updates to clients
* Client Engagement: become a trusted advisor, understand business goals, gather requirements, and solve problems
* Define technical requirements and solutions with RecordPoint; understand success criteria and ROI
* Solution Design/Architecture: create and maintain standard designs, provide best practices, and ensure solutions are scalable and maintainable
* Implementation, Migration and Integration: resolve issues during deployment and collaborate with cross-functional teams
* Training and Documentation: train customers and team members; create user guides and update documentation for new product launches
* Communication and Project Management: drive multiple initiatives to completion, define concepts with users, and provide status updates to project managers
* Pre-sales involvement: contribute to scoping engagements, Statements of Work, tenders, and RFx as needed
You'll bring
* Experience or Certification in Records Management, Business Information Systems, or Data Cyber Security
* 3-5 years of experience implementing SharePoint and ECM/EDRMS solutions
* 1+ years in a client-facing consulting role or substantial customer service background
Why RecordPoint
* Fast-growth Australian-owned company
* Flexible work environment and strong focus on work-life harmony
* Innovation-driven culture
* Personal Development budget for all staff
* Access to Employee Stock Ownership Plan
* Graduate program with mentoring and growth opportunities
* Opportunity to work on a product with social impact
* Global opportunities
Know more
Know more about us on our About Us page: or our Life at RecordPoint blog:
How to apply
Click the 'apply now' button and send us your CV.
RecordPoint is an equal opportunities employer.
We offer a fast-paced, dedicated and enjoyable environment, working with some of the best people in the industry.
For more about the application process, see:
No recruiters please. A police background check will be required for eligibility.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Project Management and Information Technology
Industries
* Transportation, Logistics, Supply Chain and Storage
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