Customer Lifecycle Analyst - Financial Crime
We are seeking an experienced Customer Lifecycle Analyst to join our team in Sydney. This is an exciting opportunity to work with a diverse range of customers and stakeholders, providing exceptional service and support.
In this role, you will be responsible for performing complex analysis, recording, and reporting actions in accordance with regulatory statutory requirements. You will maintain accurate customer information, update and maintain customer records, and ensure complete and comprehensive customer profiles.
Key Responsibilities:
* Collate, analyse, evaluate, and perform Business as Usual (BAU) activities as part of the delivery of the centralised Customer Lifecycle Management team and process.
* Undertake customer data profile reviews and engage with stakeholders and customers directly to complete outreach requirements.
* Lead and execute customer management and lifecycle remediation activities.
* Engage with key stakeholders and adhere to regulatory obligations and company policies.
* Develop and proactively lead continuous improvement to enhance efficiency and simplification, uplift processes, controls, governance, and reporting requirements.
Requirements:
* Previous experience working in a due diligence, intelligence, investigative, or compliance-related environment; and/or Financial Crime.
* Experience in a Customer-centric (Customer Lifecycle) process environment.
* Tertiary studies in a subject which requires a high level of critical analysis and independent research, such as Law, Criminology, Economics, Accounting.
* Experience working in a casino and/or gaming environment would be an advantage but not essential.
* Comprehensive understanding of relevant statutory compliance and reporting requirements.
* Working knowledge of domestic and international banking requirements.
* Strong analytical and critical thinking skills, and the ability to work independently.
* Excellent verbal and written communication skills.
* Strong Microsoft Office skills and proficient in using analytical software and database record management systems.
What We Offer:
* FREE buffet meal with a new menu every day at our Employee Dining Room
* $10 staff parking every day including weekends and late nights
* 30% staff discounts across our award-winning venues on all 3 of our properties
* Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
* Generous Paid Leave for primary and secondary carers
* The Star is an Employer of Choice for Gender Diversity awarded by WGEA
* Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender, and Indigenous
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our Culture:
Each team member is expected to champion The Star's Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star's culture.
Our purpose is to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
It's your time to SHINE.