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Are you ready to embark on a career journey that offers professional growth working with Aboriginal and Torres Strait Islander peoples in remote communities and related networks that delivers a meaningful impact? Community Enterprise Queensland (CEQ) seeks Expressions of Interest for the role of Relief Manager (6 positions open)
As a critical team member, you will be at the heart of our services function in the Torres Strait, Northern Peninsula Area, and remote Aboriginal communities. Operating in 30 retail stores across remote locations, CEQ ensures access to quality fresh food, groceries, and essential services like fuel, gas, and ATM facilities. Your role will be based in the busy and culturally diverse Cairns Support Office, with occasional travel to other locations, often involving small air and watercraft and unique experiences in Country.
It really needs you to be enthusiastic about making a difference and ready to take on a challenging and rewarding role that aligns with your values (ours is “caring, every day, always”) and aspirations. If so, we invite you to join us at Community Enterprise Queensland. To take this step in your exciting career journeying, apply for this role.
Summary
The Relief Manager is responsible to provide effective and efficient management of the day-to-day operations of CEQ stores, ensuring financial viability of the store, adequate employing levels, effective merchandising, compliance with all legislative and company policies and procedures and adherence to operational budgets under the guidance of the Store Support Manager on a Relief Manager rotation.
Partnering with a cross-cultural, geographically dispersed team from Cairns to Cape York Peninsula, Gulf of Carpentaria, North Queensland and the Torres Strait Islands, the Relief Manager will work in alignment with the CEQ vision and values and plays an integral role in ensuring the ongoing success and reputation of CEQ as an employer of choice.
Qualifications & Experience
· Hold or working towards a Certificate IV in Retail
· Current forklift licence is desirable but not essential
· Previous experience working in a similar role within the Retail environment or Hospitality environment is desirable but not essential
· Previous experience working in a large and complex business desirable, but not essential.
Software & Systems Experience
· Intermediate to advanced level of competency using the Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
· HumanForce time keeping or similar
· POS system experience, preferably SmartRetail or Grocery Manager.
Team
· Work as part of the relief team, within the Operations team, and provide support to the Store Support Manager and Regional Manager as reasonably required
· Ability to work in a cross-cultural team environment and provide peer support to other team members
·Build and foster collegial relationships across all teams in the business to ensure high team member engagement, productivity and the success of CEQ.
Digital
· Developing competency in the ethical use of AI technologies where appropriate and approved by the Store Support Manager and General Manager - Operations.
Key Duties and responsibilities include but are not limited to
* Support the financial operations of CEQ stores, including sales figures, end of day register and safe reconciliation, stock control, shrinkages, data entry, write offs, mark downs, refunds, shelf ticketing, cash transfers and overrides as per CEQ policies and procedures when required.
* Lead and manage Team member in the stores in accordance with contemporary human resource principles including mentoring Assistant Store Managers in store presentation and merchandising principles, performance management, WH&S, policy and procedure and industrial instruments.
* Ensure high level of customer service is maintained.
* Manage wages within budget.
* Develop and implement Team member rosters.
* Monitor store merchandising and store specials effectiveness in conjunction with Regional Manager and the Buying team.
* Manage the stores and equipment in accordance with the Australian New Zealand Food Safety Standards Code.
* Monitor store presentation in conjunction with the Store Support Manager and Regional Manager of the store currently placed.
* Manage all stocktakes within time frames and in accordance with CEQ Policy and Procedure.
* Assist with written assessment of each stores operations with Store Support Manager when required.
* Monitor WH&S to ensure team member safety and a safe workplace.
* Other duties as directed by the Store Support Manager or Regional Manager of the current store placed.
* Work out of the CSO office with other teams as required when not traveling to stores.
* Work with Business Development team on Operation Wheel when required.
Essential Requirements
* Previous experience in a retail environment at a Store Manager or senior supervisory level preferably in remote and isolated locations.
* Demonstrated ability to communicate and work in a cross-cultural environment.
* Demonstrated ability to work in a resource limited environment.
* Current Criminal History check (no more than 3 months old).
* Work constructively in a team environment.
Annual Performance Partnership
CEQ team members will complete an Annual Performance Partnership (APP), which is a structured performance and professional development discussion which relates to KPI’s aligned with the Strategic Priorities of the business and the CEQ values.
The overall result of the APP is also based on how well team members have aligned with the CEQ Values, and achieving their professional goals set for the year.