We're seeking a Retail Operations Manager to join our team in Brisbane! You will proactively supervise the day-to-day activities to ensure that the retail centre is operating to the optimum, with maintenance, capital works and deliveries being performed with minimal disruptions to the tenants, customers and stakeholders.* Manage key service contracts including cleaning, security, waste, HVAC, fire protection, lift/travelator maintenance, and car park operations* Oversee cleaning and maintenance operations through daily inspections, contractor supervision, and implementation of preventative maintenance schedules* Budget management including building and managing annual operational budgets, cost control, and contributing to business planning processes* Contractor management and compliance ensuring insurance requirements, WorkSafe procedures, legislative compliance, and conducting periodic contract re-tendering* 24/7 operational responsibility including after-hours call-outs, incident response, customer service, and maintaining public safety and security standards* Risk and safety management implementing risk management programs, staff/contractor inductions, accident investigation, and ensuring compliance with health and safety legislation* Capital works and sustainability overseeing client capital works programs and sustainability initiatives to meet agreed KPIs* Customer service and stakeholder management addressing complaints, liaising with tenants, supporting marketing activities, and maintaining a safe retail environment* Extensive experience in property / facilities / project management related fields.* Demonstrated knowledge of building technical services, especially HVAC, fire protection and electrical services.* Ability to deal with a variety of complex issues concurrently, within tight operational deadlines.* Goal oriented and focused on meeting performance targets.* Excellent client service and communication skills.* Ability to work well in a team environment.* Sound computer skills including Microsoft suite of products.* Be punctual, well presented, helpful and reliable at all times.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .#J-18808-Ljbffr