Job Overview:
The IT Technician role involves monitoring and maintaining all IT systems, including computer networks, databases, and system administration.
Key Responsibilities:
* Hardware Diagnostics & Repair
* Troubleshoot, diagnose, and repair desktops, laptops, servers, and peripherals
* Identify and replace faulty components such as RAM, hard drives, power supplies, and motherboards
* Fault Identification
* Systematically identify hardware and software faults through diagnostic tools and manual testing
* Provide accurate root cause analysis for recurring or complex issues
* System Imaging & Installation
* Install and configure operating systems (Windows, macOS, Linux)
* Use disk imaging tools to deploy standardized system setups
* Software Troubleshooting & Updates
* Resolve software errors and application conflicts
* Perform routine system updates, patch management, and driver installations
* Data Sanitization
* Perform secure data wiping and sanitization of storage devices in compliance with organizational and regulatory standards
* Ensure devices are free of sensitive or confidential data before reuse or disposal
* Preventive Maintenance
* Clean and maintain internal hardware components to ensure optimal function
* Perform health checks to prevent failures and reduce downtime
* Testing & Quality Control
* Run tests to verify proper operation of repaired or reimaged systems
* Confirm that devices meet performance and security standards before deployment
* Inventory & Asset Management
* Track inventory levels and update asset records
* Maintain accurate documentation for all repairs, parts used, and equipment status
* Documentation & Reporting
* Log technical issues, repairs performed, and resolutions
* Keep records up to date for audits and compliance
* Customer Support & Communication
* Provide clear, timely updates to users and IT support staff
* Explain technical solutions in a user-friendly manner when needed
* Compliance & Safety
* Follow proper ESD (Electrostatic Discharge) and safety procedures
* Adhere to company IT security policies and data protection guidelines
Required Skills & Qualifications:
Technical knowledge of computer systems, networking, and database administration. Strong analytical, problem-solving, and communication skills.
Benefits:
A challenging and rewarding work environment with opportunities for professional growth and development.
Other Information:
IT Technicians will be expected to adhere to company policies and procedures, and to maintain confidentiality and discretion when handling sensitive information.