Key Account Manager – Critical Infrastructure Operations About the Role Join a growing infrastructure organisation as a Key Account Manager, serving as the trusted point of contact for key clients. This non-sales role focuses on delivering consistent service excellence, managing ongoing relationships with primary customers, and coordinating across operations, engineering, and delivery teams. Key Responsibilities Act as primary client contact, managing day-to-day communications and service expectations Oversee contractual performance, SLAs, KPIs, and compliance requirements Coordinate client projects across construction, operations, and facilities teams Manage project handovers from construction to live operations Build trust-based relationships with client stakeholders, advocating their needs internally Support incident resolution with timely, transparent cross-team coordination Lead client meetings, business reviews, and performance reporting Drive continuous improvement in service delivery and operational processes What You'll Bring 5 years in client account management, service delivery, or operations within data centre, construction, facilities management, or commercial real estate Strong contract/SLA management and stakeholder engagement experience Proven ability to balance client expectations with operational delivery Excellent communication and relationship-building skills Proactive, detail-oriented approach in fast-paced environments Additional Information Two positions available in Melbourne with hybrid flexibility Occasional travel to operational sites required