We are seeking a reliable and customer-focused Deskside Support Technician (Level 1/2) to join our Client IT support team in Gladstone. In this role, you will provide on-site technical support to end users, ensuring smooth day-to-day operation of IT systems and devices. This position is ideal for someone with strong troubleshooting skills, excellent communication, and a proactive approach to problem solving.
Key Responsibilities
* Provide Level 1 and Level 2 deskside support for end users
* Troubleshoot and resolve hardware, software, and connectivity issues
* Set up, configure, and deploy desktops, laptops, and mobile devices
* Install and support standard business applications
* Assist with user account administration (e.g., password resets, access requests)
* Support printers, peripherals, and meeting room technology
* Log, track, and update incidents and service requests in the IT service management system
* Escalate complex issues to higher-level support teams when required
* Maintain asset records and assist with equipment lifecycle management
* Deliver excellent customer service and maintain strong relationships with onsite staff
Required Skills & Experience
* 1-3 years' experience in an IT support or service desk role
* Strong knowledge of Windows 10/11 environments
* Experience with Microsoft 365 and Active Directory user administration
* Basic networking knowledge (LAN/Wi-Fi, IP configuration)
* Experience supporting hardware such as desktops, laptops, and printers
* Familiarity with ticketing systems and ITIL-based service processes
* Strong troubleshooting and problem-solving abilities
* Excellent communication and interpersonal skills
* Ability to work independently and manage priorities in a busy environment
Desirable
* Experience in an onsite or deskside support role
* Exposure to device deployment tools and endpoint management platforms
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